I travel a lot and this was the worst experience checking in that I ever had!! I understand check in times, but sometimes I get in early (1:30). I always ask if I can get the room earlier. 95% of places will check their inventory and say yes or no. Here I was told 3:00! Okay... I'll get something to eat. At 2:45 I come back to an empty parking lot and try to check in, but am told 3:00, no earlier. I look around to see 3 other families waiting to check in!!! Really?? Miraculously at 3:00 on the dot we could all check in. The problem was there was only one person to check us in while 4 other employees were standing around behind the desk!! When it's my turn I'm told they don't accept pets anymore. In retrospect, I wish they would have told us to find another place, but they did allow us a room that at one time accepted pets. It was on the basement floor. Walking through the hall to our room reminded of what a prison would look like! Part of the ceiling was wide open to the pipework. The room was filthy: not dusted in obvious areas, drapes falling down, outlet covers filthy, rug disgusting, the bathroom had a hole in the wall, the TV didn't work, and there was a screeching sound coming from the toilet after flushing while the water rose slowly in the tank. Yes, we could have asked to move, but we were only there to sleep for the night and we had a pet with us. The plus of the place is their breakfast served in the closed restaurant on site. Beautiful views!