2/10 Terrible
Darrell
25 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't even suggest this place to a wolf,a homeless person, or my worst enemy. Save your hard-earned money and take your kids to Disney or a superior water park instead. This place is not suitable for families. The staff was incredibly impolite and unhelpful. There was no trace of hospitality for a resort. We didn't have electricity in our room, and they didn't offer to change it. Consequently, my kids couldn't dry their hair after swimming or showers. The key card kept deactivating, and we had to use it for all purchases, causing us to repeatedly wait in hour-long lines downstairs for replacements. Frustrated, I eventually resorted to ordering DoorDash. Because of these inconveniences, my children missed out on dining at the resort. Additionally, the housekeeping team left old food in our room. Despite arranging a late checkout to allow my kids one last swim, upon returning to the room, the housekeepers had already started cleaning. This disrupted my plan for my kids to rest before heading to the airport. Overall, it was an awful experience for my family.
Darrell
Stayed 1 night in Nov 2024