10/10 Excellent
Berta
Travelled with family
10 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
Our experience at the Cheval Old Town Chambers was almost perfect. The accommodations were immaculate and we appreciated the extra touches such as milk in our refrigerator and biscuits for our tea. Great location and ample space in our well furnished room. Worth considering, specially if you have grown children. The only disappointing part of our stay was Luckenbooths, the hotel restaurant. From the extremely rude reception from a male employee at the entrance to his unwillingness to seat us at a window table because it needed to be cleaned (we would have waited and were not given the option - just told no), the restaurant left a lot to be desired and was inconsistent with the rest of the hotel staff and our general experience. Do not work in the hospitality industry if you greet customers waiting to be seated at the entrance of an eatery with an annoyed ‘do you want something?’ What else could we possibly want? A dance around the lobby?
Berta
Stayed 4 nights in Oct 2024