8/10 Good
Ashley
Travelled with family, Travelled with partner
17 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property being tucked away from everything, it made me feel safe. Ironically the highway was just a throwing distamce from the hotel (not directly accessible, just visible) yet it remained silent in our room.
My own issue is that the staff that checked me in my first room actually gave me a not fully finished cleaned room (we have to wipe some stuff down with residue) but she also didnt understand i was willing to wait for a room and wasnt demanding the early check-in i was there to see if i could get it. As well as when i was told my card wouldnt be ran it was- when i asked to ensure they dont donit again and to leave a note- it was still attempted. There was a lack of communicating between shifts or actually listening to what was being said.
Im in the hotel business as a front desk person so the misunderstanding that was happening only made me frusterated and irritable that i had to worry about my card being turned off- and i dont understand why i couldnt give you cash for the room in advance, and run the incidental on my card.. it wouldve made the experience less exhausting.
You also had a long term guest that was drunk and fell over with her dog in the sprinklers, good on the staff for video taping but not helping. The women face planted on the sidewalk after being helped up by myself and other guests.
Ashley
Stayed 2 nights in Aug 2024