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Best Western Plus Surprise-Phoenix NW

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Lobby
Lobby
Lobby
Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Hot tub
  • Gym
  • Laundry

Explore the area

Map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Banner Del E Webb Medical Center
    3 min drive
  • Surprise Stadium
    5 min drive
  • Uptown Alley
    5 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    39 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Refrigerator & Microwave

Standard Room, Multiple Beds, Refrigerator & Microwave

Standard Room, Multiple Beds, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Multiple Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, Multiple Beds, Refrigerator & Microwave

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About the area

Surprise

A stay at Best Western Plus Surprise-Phoenix NW places you in the heart of Surprise, a 5-minute drive from Surprise Stadium and 12 minutes from Peoria Sports Complex. .This hotel is 7.7 mi (12.4 km) from Arrowhead Towne Center and 10.1 mi (16.3 km) from Desert Diamond Casino - West Valley.

What's nearby

  • Surprise Stadium - 5 min drive
  • Peoria Sports Complex - 12 min drive
  • Luke Air Force Base - 13 min drive
  • State Farm Stadium - 15 min drive
  • Westgate Entertainment District - 15 min drive

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Hotel with free breakfast, near Surprise Stadium
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 86 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and a fitness center. Guests can get around on the shuttle (surcharge), which operates within 35 mi.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Local area shuttle (surcharge) up to 35 mi

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM

Things to do

  • Fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Staff and housekeepers where excellent! No complaints. I loved the breakfast and the cold filtered water available 24/7.
Stayed 5 nights in Sep 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Hotel was very clean
Stayed 2 nights in Sep 2024

10/10 Excellent

Friedhelm

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great breakfast. The only complaint would be the water in the shower would easily come out and spill all over the floor. The doors have obvious water and humidity damage.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable. The pillows were amazing. The breakfast was so good!! The staff very friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Alfredo

Stayed 1 night in Aug 2024

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveler
Very nice, clean hotel with good variety for breakfast. Free cookies too!
Stayed 7 nights in Sep 2024

10/10 Excellent

Sergio, North Las Vegas

Stayed 2 nights in Aug 2024

10/10 Excellent

Rossana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly-free hot breakfast-the ability to use my Netflix account in the room-
Stayed 6 nights in Sep 2024

10/10 Excellent

Nnadozie

Stayed 3 nights in Sep 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Stayed 1 night in Aug 2024

10/10 Excellent

Diria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Aug 2024

6/10 Okay

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Noisy AC
We love Best Western, the stay this time was good, better breakfast at the Phoenix Downtown location. We experienced problem with the AC. The unit appeared to struggle pushing out cool air. During our first evening, we reported that the unit would make a loud jackhammer noise every twenty minutes. I reported it to the front desk and the counter person said she would have maintenance look at it. The unit continued to make the noise during both nights of stay. We kind of got used to it. I did again upon checking out let the young lady at the front desk know. She again said a work order would be initiated.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility
Stayed 3 nights in Aug 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to most everything. I loved it. I would tell everyone to go to Best Western.
Stayed 5 nights in Aug 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms and breakfast was well prepared.
Stayed 1 night in Jul 2024

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this Best Western ! Clean,quiet and the staff is very friendly and helps in any way possible. Their free breakfast was really good with a lot of options. I will definitely be staying here again!!!
Stayed 7 nights in Jul 2024

10/10 Excellent

Victor

Stayed 1 night in Aug 2024