4/10 Poor
Antonia
Travelled with family
23 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
The staff was extremely unfriendly, when I first walked in instead of just a simple hello I was met with a dry .. “your ID “ no hello no hi are you checking in just a dry “your id” . Got my key and was sent on my way . Later the rooms tv was not working asked the same front desk lady for help which I was met with well all I can do is move you (at this point some in my party were asleep) so I walked back to the room and seen the remote didn’t match the tv model that was in the room thinking this might be the problem I walked back let her know and asked if she had a matching remote to which she replied with an attitude I don’t know anything about how remotes work. I didn’t catch the lady name but she had tattoos all over arms and neck , listen I know we all have hard days I should know I work customer service for spirit airlines so I’ve seen my fair share of rude guest put i definitely think some training needs to be done here. My family and I won’t be back
Antonia
Stayed 1 night in Aug 2024