2/10 Terrible
Polly
Travelled with family
6 Dec 2024
Disliked: Staff & service, property conditions & facilities, room comfort
DON'T STAY AT THIS LOCATION
1st the hotel manager never stood up to greet the guest. She kept her dogs behind the front desk and when I informed her that I'm terrified of dogs and my granddaughter asked if she could put the dogs somewhere else she rudely said no she couldn't. My 2nd day the fire alarm went off at 3:15am and blared loudly for 25 minutes and the night staff didn't the keys to turn it off and the fire department had to. Then it was after 5pm and I asked the front desk for 2 extra pillows and again they didn't have any keys to the linen closet. Each time I saw the manager she's sitting down and almost wouldn't greet you until you greeted her 1st. A couple of times while I was in front waiting for an uber the staff were outside smoking and complaining about the company in front of guest. The appearance of all staff was very disheveled or they needed a drug rehab program. Believe me if I could I would want a refund. I did attempt to seek a different hotel but due to thr holiday none were available. MOST IMPORTANTLY THEY FRAUDULENTLY BILLED MY CARD FOR A NIGHT I WASN'T THERE. I CHECKED OUT ON DEC/1ST AND BILLED MY CARD ON DEC/3RD AT 2:42AM. There's nothing close by like stores in walking distance other than the freeway and I heard planes come and go all night. Honestly it seemed comparable to a skid row hotel. I saw people checking out with their clothes in plastic bags oppose to luggage. This is not my opinions but it's facts.


Polly
Stayed 4 nights in Nov 2024