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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Reception
Exterior
Outdoor pool, pool loungers
Standard Room, 2 Queen Beds, Non Smoking

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Pet-friendly
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪3 min walk‬
  • Arizona Broadway Theatre
    ‪13 min walk‬
  • Peoria Sports Complex
    ‪17 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Spark by Hilton Glendale Phoenix North

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.0 out of 5, Very good, (117)
The price is NZ$254
for 1 room
includes taxes & fees
26 Apr - 27 Apr
Spark by Hilton Glendale Phoenix North

About the area

Glendale

With a stay at The Hotel Serene Glendale Peoria, Surestay Collection by BW in Glendale, you'll be within a 15-minute drive of State Farm Stadium and Peoria Sports Complex. .This hotel is 12.8 mi (20.7 km) from Grand Canyon University and 9.2 mi (14.8 km) from Westgate Entertainment District.

What's nearby

  • Arrowhead Towne Center - 3 min walk - 0.3 km
  • Arizona Broadway Theatre - 13 min walk - 1.2 km
  • Peoria Sports Complex - 17 min walk - 1.4 km
  • Arizona State University-West Campus - 9 min drive - 9.3 km
  • State Farm Stadium - 11 min drive - 15.1 km

Getting around

  • Phoenix Deer Valley Airport (DVT) - 14 min drive

Restaurants

  • ‪In-N-Out Burger - ‬9 min walk
  • ‪Chick-fil-A - ‬13 min walk
  • ‪Raising Cane's Chicken Fingers - ‬5 min walk
  • ‪Food Court - ‬13 min walk
  • ‪Panera Bread - ‬11 min walk

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel with free parking, near Peoria Sports Complex
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 60 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
Full breakfasts are served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, laundry facilities, and ATM/banking services. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 380 out of 890 reviews
Rating 8 - Good. 212 out of 890 reviews
Rating 6 - Okay. 126 out of 890 reviews
Rating 4 - Poor. 88 out of 890 reviews
Rating 2 - Terrible. 84 out of 890 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The free breakfast was nice. Bed and pillows were not so great. The room did feel clean and the shower was nice and roomy.
Stayed 1 night in Jan 2025

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and property was clean it was just very out dated and breakfast didn’t have much variety
Stayed 2 nights in Jan 2025

8/10 Good

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
the pool was heated
Stayed 1 night in Jan 2025

10/10 Excellent

Mark and Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Nope
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Sean

Stayed 3 nights in Dec 2024

6/10 Okay

Adriana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Phil, BOISE

Disliked: Cleanliness, property conditions & facilities
Dirty, no phone, no tv, bad condition
Stayed 1 night in Dec 2024

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comfortable and convenient, staff was super friendly!
Stayed 2 nights in Dec 2024

10/10 Excellent

Anissa

Stayed 5 nights in Dec 2024

10/10 Excellent

Shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Trevor

Stayed 1 night in Dec 2024

4/10 Poor

Margaret, Washington

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would consider this a MOTEL, not a hotel. Pool located near room, was noisier than I liked. Bed was not comfortable and property is "dark" more lighting would be safe for walking. Breakfast wasn't terrible; eggs, sausage. I would not stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Reynell

Stayed 2 nights in Dec 2024

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly which was the most important for us
Stayed 2 nights in Dec 2024

2/10 Terrible

Terri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noone at front desk both times I went to lobby area. Reservation not in system. TV did not work. Phone in room and lamp didn’t work. Said they would take care of issues and/or move us to another room, but no follow up. Hotel is run down and staff lacking CSR skills.
Stayed 3 nights in Dec 2024

8/10 Good

Erin, Fairmont

Stayed 3 nights in Nov 2024

10/10 Excellent

JoDee

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

joseph

Hawks weekend
Location is excellent for shopping and restaurants. It is however close to busy roads and can get a bit noisy.
Stayed 4 nights in Dec 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2024

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The staff was friendly and helpful. Unfortunately, the breakfast was pretty bad and the coffee was horrible. The liquid half and half was lumpy, so I'm pretty sure it was no good. Who knows when that was changed last
Stayed 2 nights in Dec 2024

10/10 Excellent

Reece

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024