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The Phoenician, a Luxury Collection Resort, Scottsdale

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Phoenician, a Luxury Collection Resort, Scottsdale

9 outdoor pools, pool cabanas (surcharge), pool umbrellas
Terrace/patio
Room, 1 King Bed, Non Smoking
Lobby
Suite, 1 Bedroom, Pool View

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
  • Pool
  • Restaurant
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Parking available
    Parking available

Explore the area

Map
6000 E Camelback Rd, Paradise Valley, AZ, 85251
  • Scottsdale Fashion Square
    3 min drive
  • Scottsdale Waterfront
    4 min drive
  • Western Spirit: Scottsdale's Museum of the West
    5 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    20 min drive

Room options

View all photos for Deluxe Room, 2 Double Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds

  • 56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Pool View

  • 107 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

Suite, 1 Bedroom, Pool View

Suite, 1 Bedroom, Pool View

  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mountain View

View from room

Room, 2 Double Beds, Mountain View

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Pool View

Grand Room, 1 King Bed, Pool View | Pool

Grand Room, 1 King Bed, Pool View

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Queen Beds

  • 599 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchenette (Kitchenette)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Kitchenette (Kitchenette)

  • 107 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchenette, Pool View (Kitchenette)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Kitchenette, Pool View (Kitchenette)

  • 107 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom

  • 107 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed (Hearing Accessible)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds (Hearing Accessible)

  • 56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed (Mobility Accessible, Tub)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Queen Beds (Hearing Accessible)

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds (Mobility Accessible, Transfer Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Queen Beds (Mobility Accessible, Transfer Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

View from room

Room, 1 King Bed, Mountain View

  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Pool View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Room, 2 Double Beds, Pool View

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Pool View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Room, 1 King Bed, Pool View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Pool View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Room, 2 Queen Beds, Pool View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Non Smoking

  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living area

Presidential Suite, 2 Bedrooms

  • 372 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

  • 110.9 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Paradise Valley

When you stay at The Phoenician, a Luxury Collection Resort, Scottsdale in Paradise Valley, you'll be in the suburbs, within a 5-minute drive of Scottsdale Fashion Square and Camelback Mountain. .This family-friendly hotel is 6.8 mi (11 km) from Arizona State University and 10.7 mi (17.2 km) from Phoenix Convention Center.

What's nearby

  • Scottsdale Fashion Square - 3 min drive - 2.5 km
  • Scottsdale Waterfront - 4 min drive - 3.0 km
  • Western Spirit: Scottsdale's Museum of the West - 5 min drive - 3.9 km
  • Camelback Mountain - 5 min drive - 2.9 km
  • Desert Botanical Garden - 10 min drive - 8.7 km

Getting around

  • Priest Dr - Washington Station - 11 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 20 min drive

Restaurants

  • ‪Fashion Square Food Court - ‬3 min drive
  • ‪Kona Grill - Scottsdale - ‬4 min drive
  • ‪Five Guys - ‬4 min drive
  • ‪Ebar - ‬4 min drive
  • ‪Nespresso Boutique - ‬4 min drive

About this property

The Phoenician, a Luxury Collection Resort, Scottsdale

Luxury hotel with 9 outdoor pools and a full-service spa
The Phoenician, a Luxury Collection Resort, Scottsdale offers 585 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Paradise Valley hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 10 outdoor tennis courts. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 24 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 585 air-conditioned rooms featuring minibars and LED televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 9 outdoor swimming pools. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.
Stop by the hotel's restaurant, 19th Hole, for lunch, or grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Paradise Valley? This hotel has 3655 square feet (340 square meters) of space consisting of a conference center and 40 meeting rooms. Self parking (subject to charges) is available onsite.
19th Hole - This restaurant serves breakfast and lunch.
The Marketplace - This coffee shop serves breakfast and lunch. Open daily.
The Phoenician Tavern - This pub serves lunch and dinner. Open daily.
Thirsty Camel - This bar specializes in southern cuisine and serves dinner and light fare. Open daily.
Kalio Kabobery - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period)

Parking and public transport

  • Self parking on site (USD 28 per night)
  • Valet parking on site (USD 40 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Restaurants on site

  • 19th Hole
  • The Marketplace
  • The Phoenician Tavern
  • Thirsty Camel
  • Kalio Kabobery

Things to do

  • 24-hour pool access
  • 9 outdoor pools
  • 10 outdoor tennis courts
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Golf course
  • Golf driving range
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • 9 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre (3655 square feet of space)
  • Meeting rooms - 40

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 24 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 106
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height worktop and sink
  • Lowered worktop and sink height (centimetres): 86
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Raised toilet seat
  • Raised toilet seat height (centimetres): 45
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 69
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 111
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Games
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Frette Italian sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV
  • TV channels
  • Netflix
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 6 2025 to October 25 2025 (dates subject to change):
  • Golf course
  • Recreation facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 50.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 28 per night
  • Valet parking fee: USD 40 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Phoenician
Phoenician Hotel
Phoenician Hotel Scottsdale
Phoenician Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Luxury Collection Resort Scottsdale
Phoenician Luxury Collection Resort
Phoenician Luxury Collection Scottsdale
Phoenician Luxury Collection
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician
The Phoenician a Luxury Collection Resort Scottsdale

The Phoenician, a Luxury Collection Resort, Scottsdale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1052 reviews" "
Rating 8 - Good. 211 out of 1052 reviews" "
Rating 6 - Okay. 79 out of 1052 reviews" "
Rating 4 - Poor. 34 out of 1052 reviews" "
Rating 2 - Terrible. 24 out of 1052 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here and it’s truly amazing. Pricey but amazing. 10/10
Stayed 3 nights in Aug 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Corbett

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff members all very nice and service was great. Its quiet and just minutes from Old Scottsdale area. Nice to have the pool open 24 hours. Dining options were nice but we were not aware of one of the restaurants being closed during our stay. We had a great time!
Stayed 5 nights in Aug 2024

8/10 Good

lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and clean. I will definitely recommend it in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dalan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing! I stay here whenever I come to Phoenix. The pools are beautiful. View is beautiful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mary Jo

Stayed 1 night in Aug 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

GeVon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath of fresh air
Very relaxing and refreshing experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Kizuwanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Paul, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the amenities of the property and hope to go back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jenny

Stayed 5 nights in Jul 2024

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, amenities
Pools are in disrepair. Water slide was closed. Bell service brought our bags to the room only after several calls and 90 minutes of waiting. It’s old and is not the shining star it used to be. One of the pools on the lowest level was cloudy and had an above ground pump continuously running. I would pick another hotel if I return to Scottsdale.
Stayed 5 nights in Aug 2024

10/10 Excellent

Shoja Oddin, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa and facilities
Stayed 7 nights in Aug 2024

8/10 Good

Elena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property... but the room was quiet noisy from the outside equipment
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2024

8/10 Good

MARISA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, pools, spa, golf course. The hotel rooms are starting to show their age. The rooms are dated & showing wear and tear.
Stayed 5 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was perfect
Stayed 2 nights in Aug 2024

6/10 Okay

Cary, CORAL SPRINGS

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I am Marriott Premier Gold and have been with Marriott for decades. The Phoenician is an amazing property. However, the air conditioner in my room was quite noisy. More importantly, I paid a $50 daily resort fee. After business hours, my colleagues and I wanted to play Pickleball. Unbeknownst to us, there was no water near the Pickleball courts, and the lights on the courts turn off without notice. We tried to get drinking water at the fitness center, but all the bottles were removed. Obviously water is awfully important when you’re playing competitive sports in the 100 degree plus heat of Phoenix in August. I think the property should consider installing drinking fountains near the tennis and Pickleball courts and giving guests a manual timer option to keep the courts lit. Thank you
Stayed 3 nights in Aug 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
How do I begin to rate this property? We travel all over the world and stay in resorts and many different places. The customer service and amazing staff in every department has surpassed everywhere we have been. There are usually one or two hiccups somewhere along the way at resorts, but not here. There are three key people I’d like to mention. Bryce at the front desk, went out of his way to accommodate us, Ky at the Marketplace remembered our names and coffee orders after only meeting us once, Jeffrey at Valet was like family s he drove us to dinner in the golf cart. He scrambled to take us there and was so attentive. The Registration staff, the housekeepers, the staff in general around the property and at the restaurants, the people working poolside, and everyone else were sincerely committed to our happiness while staying here. We are so relaxed from the comfort of our beautiful room. The bed, towels and sheets, water pressure, view and everything were amazing. It is hard to remember the last time we felt this attended to for this many days and nights. The turn down service at night and daily room credit was icing on the cake. Thank you all!! We will definitely be back.
Stayed 3 nights in Aug 2024