The hotel is very nice, modern and clean. Location to airport is great. Honestly it was most of the front desk staff seemed miserable. I'm not saying you have to be super happy, but at least pleasant if you're the first interaction with the customer.
Also, the difference in the shuttle drivers is crazy. We stayed there twice - the first time, the guy said absolutely nothing. The next time, both drivers were great...at least let us know where we were getting dropped off - like 'this is terminal one'. The first guy...it was our first time we flew out of Barcelona he stopped and everyone got out - then we found out we needed to take a bus to terminal two. The second time - at least that driver said 'this is terminal one, next will be terminal two'. Like...just that...that's all we needed the first guy to say.