2/10 Terrible
Cheryl
28 Mar 2025
Disliked: Cleanliness, property conditions & facilities
It was my worst stay i have ever had in Melbourne. Oaks ruined our trip which was dreadful. They gave the room i booked to someone else and gave us a disgusting room. I booked a room with 1 bed in it instead we got a room that they jammed 2 beds in making it too restricted. The bathroom was no bigger than a cupboard. Shower was unsafe drain rocked back and forth under your feet which made it very unsafe. The water pressure was so low it was disgraceful. There was a sign in bathroom that said to hang towels on towel rack there was no rail you could see signs of where it had originally been fitted to the wall just above small basin. Also the water in the toilet ran fully for the full time we were there and was so loud. Went to put our valuables in the safe and it didnt work. Then we went to look at the pool for a swim and it was empty and closed. We were so upset when we told the front desk about it that he showed no sign of giving a damn. We asked to cancel another night we were going to stay on the 30th before flying home on 31st
Once we checked out and my partner went to collect car from secure parking and we were half way to our trip to Albury we realised we were charged an additional $180 for parking when i had already been charged for parking when we checked in. We want the $180 refunded and a partial refund for our stay which is only fair i believe. I would never recommend the Oaks to anyone or stay there ever again. I am also waiting for my full refund for the 30th
Cheryl
Stayed 2 nights in Mar 2025