My wife and I stayed 3 nights, and found the hotel to be more than acceptable. It was a bit difficult to find the hotel office (gotta find the door with poor signage, get buzzed in, and walk up two long flights of stairs to the "office"). Also quite unusual to be given a tour and choice of three rooms, one of which was an apartment down the street and around the corner. We chose the apartment, and very glad we did. We thoroughly enjoyed our visit to Pienza - what a charming place. One of our favorite things was the nighttime tradition in town of gathering in the town square by the church - families come out to visit, kids are playing and riding bikes until 9 or 10, definitely one of our favorite memories.