2/10 Terrible
Dora
Travelled with partner, Travelled with group
2 Sept 2024
We arrived at 4:30pm , had our reservations set for months. We had a concert to attend. So 4:30pm we arrive with plans to go to room change and head out for dinner and to concert. Nope rooms are not ready. No idea when they would be ready. I asked what rooms were ready can we have
Two if them, as we reserved two rooms.. No because we used Expedia there’s no changes or deals to be made, we were treated like substandard because we used Expedia. Felt punishing. Ok, so we pivoted and went to dinner first. At 5:30 I called from the restaurant to make sure we had rooms and still the answer was no. I asked for a manager, was out on hold and NEVER picked up again. When we returned to the hotel we squared things up and got our rooms but now we had 19 mins to change and leave for concert. NOT happy with the situation at all. We will not stay there again.
Dora
Stayed 1 night in Sep 2024