2/10 Terrible
Rebecca
Travelled with family and small children
28 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with our stay. I booked the hotel for my daughter's birthday weekend. We came to check in at 3 pm and were told the room was not ready and that it maybe take an hour or so. My daughter was starting her birthday plans at 4:30 so we were waiting in the lobby and had to tell her party that it has to start later because of the hotel not letting us in a room to get ready. If the check in says 3pm the room should be ready for us or compensate us with another room so we're not waiting in the lobby with all our bags and having to postpone our plans. Very inconvenient and the staff were not nice about it. Very miserable and didn't care to accommodate us or even try to accommodate us for anything. They said housekeeping was behind because it was so busy but that is not my family and I problem if you said I can check in at 3pm I expect to be able to check in at that time. Or maybe change your check in times?
When we finally got to the Hotel room it smelled very stinky and like bleach, we had to spray perfume to mask the disgusting smell! The elevators were disgusting with wierd splatters all over the walls that weren't cleaned properly. For the amount I spend for the ONE night at the hotel it was terrible experience. I would not recommend this to any one.