8/10 Good
Mylene, Hasbrouck Heights
Travelled with partner
10 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
We appreciate the hospitality of the front desk reception when we arrived early. Our experienced with our stay was great except for the dining experience we had. By the way the food was great and the waiters were good overall except the one staff who seated us at our table. There were 3 tables available for two at that time, two in the middle & one by the window. She seated us at one of the middle table that we felt uncomfortable, so we asked to be moved by the window table for two, she said she will get back to us about that & she never did & never followed up on us. Then 2 guests came she also ushered them in the table for two in the middle but then they refused to seat and ask for a table by the window and immediately without hesitation she granted their request and totally ignored our first request. We are very disappointed by unjust & somewhat racist to us. On our way out I told her you never came back to follow up on us. We travel a lot and stayed in most of the best hotels out there and this is by far the worst service we’ve experience We we’re not treated fairly at this dining experience and ask the manager to address this issue with this particular individual.
Mylene
Stayed 1 night in Aug 2024