See all properties
Save

Hacienda Real del Caribe

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hacienda Real del Caribe

Outdoor pool
Lobby
Lobby sitting area
View from room
Minibar, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • Pool

Explore the area

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
  • Calle 12
    ‪1 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Nuestra Senora del Carmen Catholic Church
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪12 min walk‬

Room options

View all photos for Room selected at Check-in

Minibar, in-room safe, desk, blackout curtains

Room selected at Check-in

  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Minibar, in-room safe, desk, blackout curtains

Standard superior queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

Minibar, in-room safe, desk, blackout curtains

Standard double queen

  • 6 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Outdoor pool

Hotel Colonial Playa del Carmen

Pool
Free WiFi
Air conditioning
24/7 front desk
3.9 out of 5, Good, (1180)
The price is NZ$99
for 1 room
includes taxes & fees
7 Feb - 8 Feb
Hotel Colonial Playa del Carmen

About the area

Playa del Carmen

Hacienda Real del Caribe is centrally located in Playa del Carmen, a 3-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.8 mi (1.3 km) from Mamitas Beach and 0.9 mi (1.5 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Restaurante Veracruz - ‬1 min walk

About this property

Hacienda Real del Caribe

Hotel with a rooftop terrace, steps from Quinta Avenida
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and safes. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 58 air-conditioned rooms featuring minibars and plasma televisions. Cable television is provided for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy American cuisine at MAGNOLIAS, a diner which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:30 AM: USD 10 for adults and USD 8 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • MAGNOLIAS

Things to do

  • Bike rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Plasma TV

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Hacienda Real del Caribe Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 393 out of 951 reviews" "
Rating 8 - Good. 325 out of 951 reviews" "
Rating 6 - Okay. 145 out of 951 reviews" "
Rating 4 - Poor. 47 out of 951 reviews" "
Rating 2 - Terrible. 41 out of 951 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Tieh

Liked: Staff & service
Disliked: Cleanliness
Not as good as it was .
We asked for a quiet room however all nite heard music . This hotel try’sto be clean but lamp shade on all lamps have mold painted over dust . Should replace mold is bad to inhale .no more coffee in room or water bottles . Told its budget cuts .
Stayed 1 night in Oct 2024

8/10 Good

Tieh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mix up but great service
Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Stayed 1 night in Oct 2024

2/10 Terrible

Bernard

Business traveller
Disliked: Room comfort
very weak wi-fi, loud music at night...one clerk not very honest at front desk
Stayed 3 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 2 nights in Aug 2024

8/10 Good

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 8 nights in Aug 2024

6/10 Okay

Fortino

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.
Stayed 6 nights in Aug 2024

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
Stayed 2 nights in Aug 2024

6/10 Okay

Frances

Travelled with family
Disliked: Property conditions & facilities
We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
Stayed 1 night in Jul 2024

10/10 Excellent

Reginald

Stayed 1 night in Jul 2024

4/10 Poor

Tonya

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a 2 stars and not a 4 stars hotel as rated in the review. I was sent to rate the hotel before I even checked in, odd. The check in process was simple. As soon as I walked into the room, it looked old I just wanted to leave. The room has a horrific smell. There was no hand soap in the bathroom. I stayed for one night n checked out early the next day. Wouldn’t recommended.
Stayed 1 night in Jul 2024

8/10 Good

Isabel, las vegas

Stayed 1 night in Jul 2024

8/10 Good

Isabel, las vegas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Norma, New Lenox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean . We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.
Stayed 1 night in Jul 2024

8/10 Good

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No WiFi! No help offer just nope no WiFi
Thr lady at front desk was super helpful , room wasn’t ready it was raining and busy .She took our luggage to office said half hr room ready and we went to get a bite to eat. Returned room was ready . My only complaint is zero WiFi. I asked the young mand as the sweet lady was gone. He said no WiFi it happens ALOT ! I asked can’t you ck it and reboot router - nope ! People need WiFi to confirm flights etc this needs urgent attention. Otherwise very nice hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Norma J

Liked: Cleanliness, room comfort
No hot water .
Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
Stayed 1 night in Jun 2024

4/10 Poor

dariyoush

Disliked: Cleanliness, property conditions & facilities
To much noise. You can't sleep before 2am. Never again.
Stayed 3 nights in May 2024

6/10 Okay

Oscar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
Stayed 2 nights in Apr 2024

6/10 Okay

Barbara

Stayed 1 night in Apr 2024

8/10 Good

peter

Stayed 5 nights in Mar 2024

6/10 Okay

Jessica

Stayed 5 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Martin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
Stayed 7 nights in Jan 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Stayed 1 night in Jan 2024