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Sandos Playacar All Inclusive

4.0 star property

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Family dining
Jr. Suite Riviera with Jacuzzi
Exterior
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪5 min drive‬
  • Quinta Avenida
    ‪7 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4113)
The price is NZ$434
for 1 room
includes taxes & fees
30 Apr - 1 May
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar), you'll be a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary. .This all-inclusive property is 2.2 mi (3.5 km) from Quinta Avenida and 2.2 mi (3.6 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 4 min walk - 0.4 km
  • Playacar Golf Club - 5 min drive - 2.2 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 819 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 492 out of 1354 reviews
Rating 8 - Good. 361 out of 1354 reviews
Rating 6 - Okay. 225 out of 1354 reviews
Rating 4 - Poor. 151 out of 1354 reviews
Rating 2 - Terrible. 125 out of 1354 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marko

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best beach so far on Mexico east coast. Beautiful nature surrounding cozy haciendas. Friendly animals could be seen on different sites. Lots of family activities.
Stayed 7 nights in Jan 2025

10/10 Excellent

Emily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach at Sandos Playacar is probably its best quality - it is unmatched! The front family pool area is superb! The food here is also top-notch. Service is terrific. We enjoyed the cupcake cafe and taco buffet also. The entertainment was pretty good. Being there with kids, there is a large area of the resort they are not allowed. For us that was a bummer. We didn’t use the upper pools much, they were cold. Possibility due to being shaded much of the afternoon.
Stayed 7 nights in Jan 2025

10/10 Excellent

Paula sol

Stayed 8 nights in Jan 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Our trip was made even more enjoyable with the great service from staff especially a girl named Kena who took care of all our needs whether it was excursions, information, bookings for meals or transportation. She definitely made our trip much better.
Stayed 10 nights in Jan 2025

2/10 Terrible

Christine Willia

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was the worst trip of our lives.
Stayed 7 nights in Jan 2025

6/10 Okay

Evgueni

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The beach and staff was frendly ,i deffinetly recommend .
Stayed 8 nights in Dec 2024

8/10 Good

McKayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property with lots of pool options, restaurants, and gorgeous beach
Stayed 7 nights in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Alexandre Cidro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pools and beach, and the property had a plenty of space and list of activeties The night shows are really Nice. The rooms are a little outdated, but still enjoyable.
Stayed 5 nights in Dec 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good property, exclusive club was in middle of family area a little too much, wish room was stocked with liquor like most other all inclusives, sewage got backed up by front but they cleaned that quickly, towels were not there when we checked in but they fixed that as well
Stayed 6 nights in Dec 2024

2/10 Terrible

Robert

Disliked: Property conditions & facilities
After a 14 hour experience to get there we were put in a room with no water and no phone working and I and my wife are in the late 70 and this was at the furthers end of the property (1 kilometre) from the beach and changed me 6160.00 pesos to upgrade to an elite room close to the beach as we have trouble walking long distances. After getting up at 4:00am to leave for Mexico it’s now 9:00 pm we finally get to the elite suite the air conditioning is so noisy we have to shut it off to sleep and on the second last the fan assembly of the air conditioning unit fell off with a loud bang and after waiting 2 hours a repair man fixed. Also the bathroom had lots of mould on the ceiling and they totally refused to compensate the 6160 pesos for the week. The building wire elite suite had 2 of 3 elevato permanently out order so made very hard for us at our age to do the stairs. So yes never Sandos for us ever again
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great food! Great staff!
Sandos Playacar is absolutely amazing! Their costumer service goes above and beyond! SO MANY employees that made our experience amazing! Very clean! Great variety of restaurants and food, and the buffet is SO good! A lot of activities from music, to water sports, to shows! In the Spa, Thank you Araceli for your kindness and extra TLC. At our new years celebration, thank you Rodolfo for answering all my questions and making sure we had exactly what we wanted; thank you also Teodoro for helping us in wine selections; and thank you Juan for going the extra mile at the New Year celebration and also at the delicious Gourmex restaurant. Thank you Isabel at the buffet, and Alex and all the boys from the pool bar.
Stayed 7 nights in Dec 2024

6/10 Okay

Bradford Johnathon Lorne

Travelled with family, Travelled with group
Food made our entire group plus many other groups that arrived around the same time as us very sick. Spent most of our vacation in our room to sick to enjoy anything.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jesus G, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to stay and lots of selection for food items. Bonus was the Adults exclusivity
Stayed 6 nights in Dec 2024

10/10 Excellent

Corbin E.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good property. Well taken care of in all respects
Stayed 10 nights in Dec 2024

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, volvería
Stayed 7 nights in Nov 2024

10/10 Excellent

Darby L.

Stayed 6 nights in Dec 2024

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Exceptional House Keeping for our room. Dinning selections were plentiful. Bar staff were very friendly and seemed happy to serve.
Stayed 7 nights in Dec 2024

8/10 Good

Trena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful with lots of dining options. Our 2nd visit. Beautiful beach and multiple pool areas to choose from. We had some awesome dining experiences along with a couple unsatisfactory experiences. Rooms are very spacious. The property was always very clean but some areas a little dated. If you're in the back family section, it's about a 8 min walk to the beach but there are a couple pools right around the corner. Night life & entertainment is limited. Kid friendly.
Stayed 9 nights in Dec 2024

10/10 Excellent

Mikayla Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Lots of activities, good food and drinks & a great beach. The staff were great and we would go back again.
Stayed 7 nights in Dec 2024

8/10 Good

Maleaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

2/10 Terrible

Petro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Isabella

Stayed 6 nights in Dec 2024

2/10 Terrible

Christopher Gordon

Stayed 11 nights in Nov 2024