Sandos Playacar All Inclusive

4.0 star property

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Exterior
Family dining
Jr. Suite Riviera with Jacuzzi
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪5 min drive‬
  • Quinta Avenida
    ‪7 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

About the area

Playa del Carmen

With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar), you'll be a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary. .This all-inclusive property is 2.2 mi (3.5 km) from Quinta Avenida and 2.2 mi (3.6 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 4 min walk - 0.4 km
  • Playacar Golf Club - 5 min drive - 2.2 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 819 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 489 out of 1355 reviews
Rating 8 - Good. 363 out of 1355 reviews
Rating 6 - Okay. 223 out of 1355 reviews
Rating 4 - Poor. 155 out of 1355 reviews
Rating 2 - Terrible. 125 out of 1355 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Jesus

Travelled with family
Disliked: Staff & service
Tge customer service was terrible
Stayed 7 nights in Dec 2024

6/10 Okay

Yolanda

Liked: Cleanliness
Stayed 6 nights in Nov 2024

4/10 Poor

Roberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was really rude to us.
Stayed 7 nights in Dec 2024

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip. It was tough to get reservations at some restaurants. We ended not going to them at all. Food is great just makes whatever you eat from buffets are cooked properly. The shows was great.
Stayed 7 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience, it's worth it to repeat!
Stayed 7 nights in Nov 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por todo ❤️
Stayed 9 nights in Dec 2024

10/10 Excellent

Andrew Rodolfo

Stayed 7 nights in Nov 2024

10/10 Excellent

Marisa, CHICAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given the property condition a five star but the room seemed a little outdated. Not a wow factor for the price. And I couldn't open sliding door to balcony area.
Stayed 6 nights in Nov 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing beach. The food was the worst tasting of the many all inclusives I’ve stayed at. Also ended up with a stomach bug that seems to be sweeping through the resort right now. Room was comfortable and clean. There was a weird red light motion sensor in the bathroom that they assured me was not a camera. The resort is huge and a long walk from family rooms. I would not return but that beach was amazing.
Stayed 5 nights in Dec 2024

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautifully maintained and staff were helpful. We did have some issues being able to get enough towels and no room cleaning on our final day.
Stayed 6 nights in Dec 2024

10/10 Excellent

JESSICA NAIME

Great time
Stayed 5 nights in Nov 2024

10/10 Excellent

Marie

Stayed 9 nights in Nov 2024

6/10 Okay

Michael, Outlook

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, safe, and lots of amenities in and around the resort. Staff wasn't overly friendly or going out of their way. Both my wife and I ended up getting food poisoning while there. If you don't have kids or like to hear kids screaming and hollering, I would advise to book in the adult only section. Solid 3 stars.
Stayed 7 nights in Dec 2024

4/10 Poor

Melissa Anne

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Everyone in our group plus everyone we met had been so very sick from the food at the resort. Every day of our trip was affected because of someone so sick they couldn't leave the room. Not one staff member seemed concerned about this except the entertainment staff.
Stayed 7 nights in Dec 2024

6/10 Okay

Daryl Henry, Aylmer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed at the Sandos Playa Del Carmen for one week to attend a wedding. There was an issue with the food or water because 21 out of the 50 who attended the wedding became ill. The following week there was a post from another wedding where 70 of their guests came down ill. We drank water from the jugs provided and not from the tap, so feel that the issue came from the food. This property is in desperate need of an upgrade. The most serious issue is with the toilets. Every washroom that i used had at least 1 and often more toilets out of service. My wife said the womens washrooms were in even worse condition. We paid too dollar to attend this wedding and cannot recommend this resort. On a positive note, the staff were great. Very hard working and willing to help if needed. Daryl
Stayed 4 nights in Nov 2024

10/10 Excellent

Elton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 9 nights in Nov 2024

8/10 Good

Zeina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff nice beach and pool lush landscape rooms need modern upgrades
Stayed 7 nights in Dec 2024

4/10 Poor

Marshan, Racine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Everyone was very friendly except Josue at the front desk he lied and tried to charge me $50 for a card for a beach card that was taken by housekeeping
Stayed 4 nights in Dec 2024

10/10 Excellent

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the food at the Asian restaurant the buffet was better
Stayed 5 nights in Nov 2024

2/10 Terrible

Jaime, Chula Vista

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost luggage didn’t receive it till 6:30pm door lock wasn’t working couldn’t fix it, no hot water,no organization on there transport thru the hotel, worst customer service ever specially luis front DESK.
Stayed 5 nights in Oct 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort we have stayed at . The food was amazing and the pictures lived up to there name . My kids had a blast. The beach was gorgeous !!!! We will be returning there for sure.
Stayed 5 nights in Nov 2024

10/10 Excellent

Edward John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time there. Absolutely love the property.
Stayed 4 nights in Sep 2024

10/10 Excellent

Doina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt in the middle of the nature, pristine waters, white sand, lots of greenery and animals - monkeys, raccoons, capybara walking around. Food was amazing, sport activities for teens
Stayed 5 nights in Nov 2024