With a stay at Terrasse Hotel Playa del Carmen in Playa del Carmen (Luis Donaldo Colosio), you'll be within a 5-minute drive of Playa 88 and Gran Coyote Golf. .This hotel is 1.7 mi (2.7 km) from Punta Esmeralda Beach and 4.2 mi (6.7 km) from Playa Xcalacoco.
What's nearby
Mamitas Beach - 11 min walk - 0.9 km
Quinta Avenida - 13 min walk - 1.1 km
Playa del Carmen Main Beach - 13 min walk - 1.2 km
Punta Esmeralda Beach - 19 min walk - 1.7 km
Gran Coyote Golf - 4 min drive - 4.2 km
Getting around
Cancun Intl. Airport (CUN) - 50 min drive
Restaurants
San Lucho Mezcaleria - 6 min walk
Ojo de Agua - 7 min walk
Crisol - 2 min walk
Quadra Café - 4 min walk
Tropical Tacos - 4 min walk
About this property
Terrasse Hotel Playa del Carmen
Art Deco hotel with a rooftop terrace and spa services
Terrasse Hotel Playa del Carmen offers 22 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.
Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
Make yourself at home in one of the 22 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this Art Deco hotel include complimentary wireless internet access, a communal living room, and tour/ticket assistance.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is available for a surcharge.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Return airport shuttle (surcharge)
Food and drink
Coffee and tea in common areas
Things to do
Bicycle rentals
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Shared microwave
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Outdoors
Beach loungers
Beach towels
Outdoor furniture
Pool loungers
Rooftop terrace
Spa
Deep-tissue massages
Sports massages
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in public areas
Lift
Smooth flooring in public areas
Tile flooring in public areas
Well-lit path to entrance
Wheelchair-accessible path to lift
Room amenities
Bedroom
Blackout drapes
Down comforter
Premium bedding
Bathroom
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
55-inch smart TV with digital channels
Netflix
Streaming services
Food and drink
Minibar
More
Air conditioning
Desk
Iron/ironing board on request
Laptop workspace
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen
Terrasse Hotel Playa del Carmen Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Fue la peor experiencia, muchísimo ruido de las personas que limpiaban la habitación desde antes de las 8 am en los pisos de arriba, se escuchaba como arrastraban todo, barrían, me cambiaron de habitación y lo mismo en la terraza, el internet pésimo, agua fría para bañarse, la plancha horrible no sirve, el aire acondicionado tampoco, cero puedes descansar
Verified traveller
Stayed 2 nights in Oct 2024
6/10 Okay
Michelle
Travelled with family
10 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps).
At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
Michelle
6/10 Okay
Paula
Travelled with partner
7 Apr 2024
Liked: Cleanliness
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well.
The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut.
The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
Jordan
Stayed 9 nights in Jan 2024
10/10 Excellent
Dale
Travelled with partner
24 Jan 2024
Liked: Cleanliness, staff & service, amenities
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to.
** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area.
It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel.
The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try.
The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room.
Michelle at the front desk is wonderful
** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.