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The Royal Haciendas All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Haciendas All Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Pillow-top beds, in-room safe, individually decorated
Aerial view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    5 min drive
  • Gran Coyote Golf
    8 min drive
  • Punta Esmeralda Beach
    13 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min drive

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite 2 Children Stay Free

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite 2 Children Stay Free

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3837)
The price is NZ$602
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

With a stay at The Royal Haciendas All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Playa del Carmen Main Beach and Mamitas Beach. .This all-inclusive property is 8.5 mi (13.6 km) from Maroma Beach and 10.9 mi (17.6 km) from Xplor Theme Park.

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.8 km
  • Gran Coyote Golf - 8 min drive - 4.7 km
  • Quinta Avenida - 13 min drive - 9.8 km
  • Playa del Carmen Main Beach - 13 min drive - 9.8 km
  • Punta Esmeralda Beach - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪The Fives Plaza - ‬5 min drive
  • ‪La Laguna - ‬14 min walk
  • ‪Arezzo - ‬5 min drive
  • ‪Breeze Pool Bar - ‬5 min drive
  • ‪Lizards Pool Bar & Terrace - ‬5 min drive

About this property

The Royal Haciendas All Inclusive

Stylish property on the shore with 6 outdoor swimming pools
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 252 individually decorated guestrooms, featuring microwaves and plasma televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, 4 spa tubs, and outdoor tennis courts. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Kinokó, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Kinokó
  • Los Murales
  • La Palapa del Sol
  • Sol y Luna Grill
  • Pizza Luna

Things to do

  • 6 outdoor pools
  • 2 outdoor tennis courts
  • 4 hot tubs
  • Fitness classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Lifeguards on-site
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • Lift

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch plasma TV
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 961 out of 1623 reviews" "
Rating 8 - Good. 382 out of 1623 reviews" "
Rating 6 - Okay. 161 out of 1623 reviews" "
Rating 4 - Poor. 65 out of 1623 reviews" "
Rating 2 - Terrible. 54 out of 1623 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Edluar

Stayed 5 nights in Aug 2024

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great food, well maintained plaace.
Stayed 4 nights in Aug 2024

10/10 Excellent

LORENA

Stayed 5 nights in Aug 2024

8/10 Good

Fernando Alvarez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing and the staff was so helpful. The food was so good! The only thing I didn't like was that our concierge was pressuring us to go to a time share presentation and because we didn't go he didn't help us out our entire stay. All we wanted to do was enjoy our time unbothered.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ratna, Astoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Resort is very clean. Amenities are great. Nice and cozy pools. Stuffs are ok in the restaurant. Food options are ok. I request them for a little late checkout till 1:00pm due to my flight but they said I only can stay there till 12:00pm. Basically I didn’t get any VIP access treat except $50 dollars credit. Overall it was a nice vacation with my family.
Stayed 4 nights in Aug 2024

2/10 Terrible

Konstantin, Brooklyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though its all inclusive, everything has extra costs. You want your child at kids club ? Pay extra for activities. You someone who smokes ? Walk to a secluded cheap smoking area with 2 chairs. You want proper dining? Eat at the same buffet every day and get a chance to reserve a spot at 1 other restaurant for 1 time out of the week. You want room service? Wait 3 hours . You want a vacation, go elsewhere.
Stayed 5 nights in Aug 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place for families to relax and have fun.
Stayed 5 nights in Aug 2024

10/10 Excellent

EFREN SOUZA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very clean, organized and everything in neat condition.
Stayed 8 nights in Aug 2024

10/10 Excellent

Sonia cervantes

Stayed 7 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 6 nights in Jul 2024

8/10 Good

Elena

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The beach needs staff attention, not very clean and the rocks are very sharp at the water entrance. It might be organized better Not a lot of entertainment in the evening and overall activities, the kayaking was always unavailable due to weather
Stayed 8 nights in Aug 2024

8/10 Good

silviu iulian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet Friendly staff
Stayed 8 nights in Aug 2024

10/10 Excellent

Gulsum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good at that hotel. We were so happy to stay there. We will go back as soon as possible again.
Stayed 6 nights in Aug 2024

10/10 Excellent

Emmie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean! Great customer service!
Stayed 5 nights in Aug 2024

10/10 Excellent

Stephen Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccably maintained and beautiful grounds.
Stayed 5 nights in Aug 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with private beach good dining and amenities
Stayed 5 nights in Aug 2024

10/10 Excellent

Eleanor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The signage is lacking possible you might lost inside the vicinity. They probably make a signage where to go in case of emergency. However , we enjoyed our stay the food is great, staffs are friendly. One thing that i dont like is they do not return immediately our refund that takes days prior returning and informing for lost and found. We are already on my country before we knew it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Simon, Stow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, amazing staff. Great experience.
Stayed 10 nights in Aug 2024

2/10 Terrible

Claudia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is gorgeous, did feel safe and was able to relax. However, be careful- you must watch all transactions. This holds are released and they come back, and then placed again. I booked my excursion to Xcaret with them as it felt safer, they billed me twice 2 days after check out (2 different amounts). My suggestion would be not to book any excursions through them, you can do it online which is also more affordable.
Stayed 6 nights in Aug 2024

10/10 Excellent

Anastasia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We love Royal Hasiednas , that’s our third year going back . This year we were not impressed , property is getting old - we were having issues in our room one after another . Shower didn’t work , then the plumbing issues. Our concierge was absolutely terrible, didn’t help with a single thing , all he cared about is getting us into a meeting to buy shares and once I said we were not interested , he stopped responding all together. Other than that - great resort , reasonably priced and we will probably come back again.
Stayed 7 nights in Aug 2024

4/10 Poor

Ulises

Travelled with family
Disliked: Staff & service, amenities
Food was below average. Service was hit or miss with most of the staff either rude or just not attentive to people’s needs. The only good staff member we ran into was Isaac! He was amazing, give him a good tip and he will take care of you. Room service had better food than the “buffet.” Pizza at the pool was good. The nightlife was HORRIBLE. There was really nothing to do after 9pm.
Stayed 4 nights in Aug 2024

6/10 Okay

José Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but we didnt like loud music in the pool. Also, my parents had to change from one room to another the last night, because “the owners” of the apartment arrived. Staff was very kind
Stayed 4 nights in Aug 2024

10/10 Excellent

Zeeshan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very clean and food was good. I wish they had halal food it would've made the trip even better. Overall great experience and great place to stay.
Stayed 7 nights in Aug 2024

10/10 Excellent

Thara Jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really love are stay in this hotel. Staff are friendly, foods are great and we can order room service if the buffet or the restaurant is already close. Our concierge (Forti) is so help, he booked us on the restaurant. They also gave us discounts on xcaret park. Jovani(life guard) is always around us when we did the snorkelling activity.The rooms are clean and they always refill the drinks in the mini ref. Overall everything went perfect during our stay and the kids love it.
Stayed 3 nights in Aug 2024