Paulo welcomed us and guided us to an amazing four night stay in a private room. The washrooms were always clean, and our room was comfortable, with a balcony and 2 twin beds. The hostel was quiet, and the 10 pm noise curfew was respected. The street traffic could be a little loud, but that is beyond a hostel’s control. Paulo gave us sound advice on what to visit and when (mainly weather-based). He has a wealth of knowledge about how the island works. Our car rental on both Sao Miguel and Terceira, set up by him, was smooth and easy. He kindly made a cozido reservation for us in Furnas. Each morning he greeted guests at breakfast by name and checked on how their holiday was proceeding, and he genuinely took pleasure in hearing our experiences. Delightful.