Under staff costumer service with busy phone line making you wait wait for everything. WARNING: If you have kids and they want to use swimming pool, please bring swimming caps otherwise you will be forced to buy at front desk 4.5 euros each, surprised? Us too! Upon ask where hotel website disclosed info, they decided to give us for free, thank you! Parking? Underground and tiny spots make it nightmare. Also, don’t remember seeing charges for parking but there is 5 euros per nite. Last, we were not lucky and someone or some house outside our room walls were doing construction and for the whole day, the noise killed our mood. We spoke to the front desk about it but they simple said: “it’s not us” deal with it. Good luck with you trip