Our stay was horrible. The lady at the reception was extremely rude to my family the entire time, from the first contact until the moment we left. When we asked for simple information about the hotel, she responded rudely. Extremely sarcastic and stupid. All this bad mood made us not want to return to this city. The cleaning staff were kinder and more welcoming than that woman at the front desk. She shouldn't work in customer service if she doesn't know how to treat people with a minimum of politeness and kindness. The room looked clean, but the lamps wouldn't turn off and we had to take them out to sleep and put them back in the morning. We saw cockroaches in the hallways as soon as we arrived. The pool was disgusting, the water looked like mud, full of insects. Impossible to use. The breakfast was poor, there were few options. When checking out, again another rude treatment from the grumpy lady at reception. This is a place I DEFINITELY DO NOT RECOMMEND!