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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Terrace/patio
Restaurant
Lobby
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Pool
    Pool
  • On private beach
    On private beach
  • Housekeeping
    Housekeeping

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Bavaro Lagoon
    12 min walk
  • Catalonia Caribe Golf Club
    17 min walk
  • Dolphin Explorer
    18 min walk
  • Punta Cana (PUJ-Punta Cana Intl.)
    23 min drive

Room options

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

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About the area

Punta Cana

With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. .This all-inclusive property is 8.2 mi (13.3 km) from Bavaro Beach and 9.1 mi (14.7 km) from Los Corales Beach.

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Room service available

Restaurants on site

  • Buffet Principal
  • Restaurante SteakHouse
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Air hockey
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Table football
  • Free water park access
  • Full-service spa
  • Lifeguards on-site
  • Playground
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Water slide

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Designated smoking areas
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2505 out of 5254 reviews" "
Rating 8 - Good. 1266 out of 5254 reviews" "
Rating 6 - Okay. 770 out of 5254 reviews" "
Rating 4 - Poor. 359 out of 5254 reviews" "
Rating 2 - Terrible. 354 out of 5254 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Albert N

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful property
Stayed 6 nights in Aug 2024

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, amenities
English was a problem for the majority of the staff. Very friendly xx
Stayed 7 nights in Aug 2024

4/10 Poor

Osvady

Travelled with family
Disliked: Cleanliness, staff & service
Dirty rooms and unprofessional staff perfectly defines this hotel. The beach is awful but the pools are good. Restaurants and food are OK but the service is not good. Worst experience in an all inclusive hotel.
Stayed 5 nights in Jul 2024

6/10 Okay

Eve Sheree

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was clean.
Stayed 4 nights in Aug 2024

10/10 Excellent

Moises, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
It was PERFECTTTTT!! Staff was so friendly, environment was perfect for my family and me, hotel was clean, fresh and updated!! Rooms perfect and the FOOD WAS SO GOOD!! The beach party was fired!! Nevertheless I HIGHLY RECOMMEND THIS HOTEL!!
Stayed 2 nights in Aug 2024

8/10 Good

FARIDA

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t understand VIP
Stayed 3 nights in Aug 2024

10/10 Excellent

felicia

Travelled with partner
Liked: Amenities
Wilson was my favorite bar tender in the lobby bar! Hamachi was AMAZING! Great resort will def be back !
Stayed 4 nights in Aug 2024

10/10 Excellent

Marilu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good. The Buffet was great. He bought it was awesome. I just didn’t like the seafood place. It was kinda not what I was expected, but I will definitely go back again.
Stayed 5 nights in Aug 2024

8/10 Good

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time here! Loved everything
Stayed 5 nights in Aug 2024

10/10 Excellent

Jawid

Liked: Cleanliness
Stayed 7 nights in Aug 2024

6/10 Okay

Manuel

Travelled with family
Disliked: Staff & service, amenities
Most of the staff was very rude. Also there is a horrible smell at the entrance of the hotel.
Stayed 4 nights in Aug 2024

2/10 Terrible

Valeria Rosario-

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property within itself was clean and room service staff was very friendly. And that’s about as good as it gets. The staff did not seem like they wanted to work and were not friendly at all nor welcoming. It was also not a language barrier situation as I speak spanish fluently. We sat at a restaurant (bar grill) for 20 minutes and were completely ignored by workers. They served 3 other parties that arrived later. The app they use to reserve dinner table did not work very well. Food wise they lacked options and flavor. My partner came back with a very upset stomach and throwing up. Definitely needs a lot of work and employees need better training on hospitality.
Stayed 5 nights in Aug 2024

8/10 Good

JoLynne Gover

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

6/10 Okay

Allison

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was not very friendly. No poolside or beachside drink service. Limited restaurant availability/reservations. Had to eat at buffet majority of the time.
Stayed 4 nights in Aug 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was amazing! We had an amazing time the staff were super nice and welcoming, there was a lot of events going on at night. The only con we had was that the pool and the beach closed at 7 and the pool bars closed at 6:30. Other than that great stay highly recommended
Stayed 2 nights in Aug 2024

10/10 Excellent

Sofia Guerrero

Liked: Property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Suzette N

Travelled with family
Liked: Cleanliness, amenities
The pools and the beach were clean and I my daughter and I had fun at the pool party
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
My wife daughter and I really enjoyed ourselves here for the last 9 days. We had a swim out room on the backside and it was very quiet and enjoyable.
Stayed 8 nights in Aug 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had was the restaurants needed more powerful AC and they definitely need to put AC in the theater, its extremely hot in there every night and no AC at all
Stayed 6 nights in Aug 2024

8/10 Good

Beatriz

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenade me encantó! La habitación estaba hermosa y amplia. La comida muy rica y variada. No te hace falta reservar en los restaurantes porque el buffet está delicioso. La playa no está buena pero tiene un espacio pequeño que está clarito y ahí se puede disfrutar. La atención al cliente no es excelente, ellos se tardan un poco. Lo que es negativo es el teatro. Un teatro sin aire es una locura, lástima el calor tan grande que hay porque los artistas hacen un buen show. Pero en general fue una gran experiencia y la volvería a repetir.
Stayed 3 nights in Aug 2024

10/10 Excellent

Adlemi Maun

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and clean resort. Food are excellent and staff are friendly. Souvenir at the giftshop are pretty reasonable price. Although i had couple of plumbing issue but was fixed quickly, other than that we loved the place and would go back again
Stayed 5 nights in Aug 2024

8/10 Good

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
The Entertainment and activities team was excellent! The property was nice and the food was above average but the staff was great.
Stayed 7 nights in Aug 2024

4/10 Poor

Anna

Liked: Cleanliness
Stayed 4 nights in Aug 2024

8/10 Good

Fiyinfoluwa

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 4 nights in Jun 2024

2/10 Terrible

Ryan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Discrimination against queer people Staff was rude from the beginning Couldn’t get ice cream from buffet 5mins before closing Had no rules regarding dress code for resort restaurants prior to booking reservations by concierge or on website Had to leave resort to eat because we were not being accommodated - refused to serve us Was judged based on my dress code (not manly to them) Very disappointed and discouraged with the experience. “All inclusive” and we did not eat dinner our entire stay at the resort
Stayed 3 nights in Aug 2024