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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Lobby
Terrace/patio
Restaurant
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Catalonia Caribe Golf Club
    ‪17 min walk‬
  • Cabeza de Toro Beach
    ‪20 min walk‬
  • Bavaro Beach
    ‪21 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • Ocean view
  • 78 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • Sleeps 1
  • 2 King Beds

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  • Breakfast included
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4.0 out of 5, Very good, (4396)
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About the area

Punta Cana

With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. .This all-inclusive property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2768 out of 5814 reviews
Rating 8 - Good. 1413 out of 5814 reviews
Rating 6 - Okay. 863 out of 5814 reviews
Rating 4 - Poor. 395 out of 5814 reviews
Rating 2 - Terrible. 375 out of 5814 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose, Bowie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Dec 2024

10/10 Excellent

Trace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. We stayed in the family side and it was still a blast!
Stayed 4 nights in Dec 2024

10/10 Excellent

Destinee

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!
Stayed 4 nights in Oct 2024

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 3 nights in Dec 2024

8/10 Good

LADAN

Liked: Cleanliness, staff & service, property conditions & facilities
I lik Serenade punta cana beach. But i don't like the food and there was no change in the menu 😕
Stayed 6 nights in Dec 2024

10/10 Excellent

Mayelin, New York

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have two small children and we had a great time. There’s all sorts of entertainment for adults and kids. Everything is walkable! Beach has a side that’s pretty shallow which my kids loved.
Stayed 3 nights in Dec 2024

10/10 Excellent

Isaiah

Stayed 4 nights in Dec 2024

10/10 Excellent

Jiaying

Stayed 3 nights in Dec 2024

10/10 Excellent

Mark K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked swim up room. Did not like: too crowded and chaotic dining place, always not enough of beach/pool loungers.
Stayed 5 nights in Dec 2024

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this property. The whole staff was very courteous and professional. I have some particular names to mention: Jansel, Roni, Toni (desk) made it very easy every time I needed something. Andres and Moises at the Steak House were also a great help, the whole entertainment team and lastly but equally important was Antonia who made us feel like at home and kept our room neat, clean and organized. We’ll definitely recommend Serenade Punta Cana. Thanks to everyone!
Stayed 6 nights in Dec 2024

2/10 Terrible

Fareeza

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

alexander

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El open bar y bufé muy pobre
Stayed 4 nights in Dec 2024

10/10 Excellent

Anzhelika

Stayed 9 nights in Dec 2024

6/10 Okay

Anthony

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The mosquitos were a real problem at the swim up pool. At check in staff is all over you.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fred

Liked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, the staff is kind and nice
Stayed 5 nights in Dec 2024

8/10 Good

Vikram R

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well designed and well maintained. The staff is friendly and nice. It's quiet at night and felt safe at all times. The dining options were plenty and lots of good choices. Drinking options were good when it came to cocktails, but only one beer option and no hard liquor options in all inclusive were a let down. I had paid extra for pool access which was closed down after the second day and we couldn't use it.
Stayed 4 nights in Dec 2024

2/10 Terrible

MIKE, AURORA

Stayed 6 nights in Dec 2024

10/10 Excellent

bryan

Stayed 4 nights in Nov 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenade Punta Cana is clean. The employees were nice. We did enjoy our stay, but there were something’s we did not like. I read before about the food being hit or miss. And total agree. Their speciality restaurants food was not that great. Found the buffet to have the best food. The meat tends to be over cooked which can leave it a bit dry. Next they have sales people there and they try so hard to sell you their vacation package. It feels like a time share pitch. I am on vacation. I don’t want to spend half a day listening to their pitch. So if you’re not interested make sure you tell them no, or else they will continue to bother you. Most people come the DR for the beach, I was disappointed in their beach. Covered in seaweed and trash. If you want a lounge chair be sure to go early. And to get the better beach towels get them at 7 am , else you will be given a towel that looks like a cleaning rag. If you are traveling as a family their shower is a weird set up. It’s open and really no privacy. We were able to relax, but don’t see myself coming back to this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Teresa

Travelled with group
Liked: Amenities
This resort was amazing one of the troubles I did run into though , is that I thought I booked the adult side of the resort and had to pay double the amount to switch !!!
Stayed 3 nights in Dec 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serenade was amazing! We went for my big 40 and the staff took great care of us. Entered my room with a cute birthday banner and cake! Mateo made sure we had our dinner reservations covered for almost every night. On my actual birthday they had even more surprises for me. Our room was always looked after every day, and if we were needing anything they got to it quickly. Our favorite service member was the barista Natalie!! She was always so happy and friendly. We loved getting to know her, and our lattes were always perfect. The nightly shows or entertainment was fun and I thought quite good. If I was to say what Serenade needed to do better on I would have to say maybe some touch ups of doors, and walls that were a bit banged up. If your staying here for the food you probably will be disappointed. The buffet was good not great, but service was always on top of it. Our favorite restaurant was the Mediterranean one. All of the others were just fine. Overall we loved our stay and would love to go back someday.
Stayed 6 nights in Dec 2024

10/10 Excellent

Robert, Fort Collins

Stayed 7 nights in Dec 2024

2/10 Terrible

Kasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Serenade, and unfortunately, it was one of the most unsatisfactory experiences I’ve ever had. From the moment I arrived, it was clear that basic standards were not being met. 1. Lack of Basic Necessities: Shockingly, the room was not stocked with essentials like towels or blankets. I had to repeatedly request these items, and they took long before they brought items to the room. 2. Bathroom Issues: There was a persistent leak from the toilet and the water in the shower didn't drain. Despite notifying staff, nothing was done to fix either. Additionally, the hair dryer in the bathroom barely worked. 3. No Room Service: One of the most frustrating aspects was the complete absence of room service. After a long day of travel, I was hoping for at least a minimal level of convenience, but there was none to speak of. One of the days I was sick in bed and couldn't get a meal. 4. Poor Food and Drink: The dining experience was equally disappointing. The food was subpar and the drinks were poor quality. For a hotel to serve such low-quality food is unacceptable, especially when it’s being promoted by the site. 5. Unresponsive Staff: To make matters worse, the staff seemed indifferent to guest concerns. Requests for assistance were either ignored or addressed with noticeable reluctance. Overall, my stay was uncomfortable and disappointing. This hotel fails to provide even the basics of hospitality, and I would not recommend it to anyone.
Stayed 5 nights in Dec 2024

10/10 Excellent

Noritza, Canovanas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, food options, activities, facilities and staff were great and beyond. The only thing that we disliked was the glass at the shower that is not suitable for family members staying together in same room. Otherwise, fabulous!
Stayed 6 nights in Dec 2024