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The Reserve at Paradisus Punta Cana

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reserve at Paradisus Punta Cana

5 outdoor pools, pool umbrellas, pool loungers
Private beach, white sand, free beach shuttle, free beach cabanas
Property grounds
5 outdoor pools, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • All-inclusive
  • On private beach
  • Pool
  • Gym
  • Hot tub

Explore the area

Map
Bavaro Beach, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    14 min walk
  • Cortecito Beach
    12 min drive
  • Los Corales Beach
    14 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    27 min drive

Room options

View all photos for Family Concierge One Bedroom Master Suite

Premium bedding, minibar, in-room safe, desk

Family Concierge One Bedroom Master Suite

  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Paradisus Palma Real Golf & Spa Resort All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.2 out of 5, Very good, (935)
The price is NZ$1,116
for 1 night
includes taxes & fees
8 Jan - 9 Jan
Paradisus Palma Real Golf & Spa Resort All Inclusive

About the area

Punta Cana

With a stay at The Reserve at Paradisus Punta Cana in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This all-inclusive hotel is 3 mi (4.9 km) from Bavaro Beach and 13.3 mi (21.5 km) from Punta Cana Beach.

What's nearby

  • Cocotal Golf and Country Club - 14 min walk
  • Dolphin Island - 8 min drive
  • Cortecito Beach - 12 min drive
  • Los Corales Beach - 14 min drive
  • Bavaro Beach - 18 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬13 min walk
  • ‪World Cafe - ‬7 min walk
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬7 min walk
  • ‪Riviera Restaurant - ‬7 min walk

About this property

The Reserve at Paradisus Punta Cana

On private beach with 5 outdoor pools, near Los Corales Beach
The Reserve at Paradisus Punta Cana offers 170 accommodations with private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Cana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 4 outdoor tennis courts, and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Treat yourself to a stay in one of the 170 guestrooms, featuring private spa tubs and plasma televisions. Rooms have private furnished balconies or patios. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite for dinner at Vento, a restaurant which specializes in Mediterranean cuisine, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 2 beach bars.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.
Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.
Gabi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
HydroGrill - This poolside restaurant specializes in barbecue and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons

Land activities

Bicycling
Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball
Access to 27-hole golf course
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • 1 restaurant
  • 2 beach bars, 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Vento
  • Gabi Club
  • HydroGrill

Things to do

  • 5 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Racquetball/squash
  • Rock climbing
  • Sauna
  • Segway hire/tours
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Bingo
  • Beach towels

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • iPod dock
  • Plasma TV
  • Premium channels
  • Satellite channels

Food and drink

  • Dining room
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private hot tub
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Punta Cana Reserve
Punta Cana Paradisus Reserve
Punta Cana Reserve
Reserve Paradisus Punta Cana
Reserve Paradisus Punta Cana Resort All Inclusive
Reserve Paradisus Resort All Inclusive
Reserve Punta Cana
Reserve Punta Cana Paradisus
Reserve Punta Cana Resort
Reserve Resort Punta Cana
The Reserve at Paradisus Punta Cana Resort All Inclusive
Reserve Paradisus Punta Cana All Inclusive
Reserve Parasus Punta Cana In
The Reserve at Paradisus Punta Cana Hotel
The Reserve at Paradisus Punta Cana Punta Cana
The Reserve at Paradisus Punta Cana Hotel Punta Cana
The Reserve at Paradisus Punta Cana Resort All Inclusive

The Reserve at Paradisus Punta Cana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 713 reviews" "
Rating 8 - Good. 205 out of 713 reviews" "
Rating 6 - Okay. 68 out of 713 reviews" "
Rating 4 - Poor. 40 out of 713 reviews" "
Rating 2 - Terrible. 25 out of 713 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Anna

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We came here 4 years ago and it used to be such a great resort that we decided to return. However, it Was such a big disappointment. The staff were rude and not friendly. You couldnt even get someone to serve you in the evening at the bar (even though we were tipping a lot each time). The food was so horrible and got food poisoning on 3rd day, food was stale with very limited options. One of the worse vacations thus far despite the large price tag of the trip. Do not recommend at all!
Stayed 6 nights in May 2022

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the Reserve at the Paradisus. Many different restaurants to choose from. Private pools and beach areas for Reserve guests. Also private dining choices as well. Entertainment for all ages.
Stayed 5 nights in Apr 2022

4/10 Poor

Luciano Jose Garcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved at The Reserve at Paradisus Punta Cana, but were moved to Paradisus Palma Real to a lesser category (not The Reserve) due to the other being under remodeling/demolition that was already undergoing at the time of our reservation!!! Extremely disappointed.
Stayed 4 nights in Feb 2022

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was well kept. Everything regarding the structure and and the vast majority of the staff was superb. The meals were vast in terms of variety. There was no disappointment there. The only negative about the property was reporting an issue regarding the in room phone and closet to the front desk on our first night and no one took the initiative to resolve our issue not until the night before having to check out. I reported the two issues of the phone in the room not working. I was not able to dial room service nor the front desk. As a matter of fact you would only get a dial tone when picking up the phone. Aside from that, none of the buttons worked. There was no feedback when a button was pressed. Part of the sliding door closet was stuck which prevented me from putting my belongings in there. I reported these matters to the front desk on the first night. We were informed they would reset the phone in addition to sending someone to look at the closet. Sadly none of that was attended to. Not till i was in bed getting rest to leave the next morning the phone rings to an agent on the other end asking if the phone works fine. I politely responded with yes not even bothering to check because it made no difference to me to check when i was not going to utilize the phone. The response to issues was not the finest!
Stayed 4 nights in Dec 2021

8/10 Good

Georgina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort . Just the food wasn’t that great.
Stayed 1 night in Dec 2021

6/10 Okay

yasmin

Travelled with family
Liked: Cleanliness, room comfort
our mini vacay to Punta Cana
This Resort is listed as a 5 star resort, Service at check in was amazing. The Resort outside looks is amazing and very nice! the Bracelet room key is great. but room is old, full kitchen has not pots, plates, cups or utensil. last night on my trip i notice that the windows did not lock... it was open at one point. the pool opens at 7am, but no towel service till 10am. the pool close at 6pm :-( 13 restaurant. only found 8, and not all are open. the restaurants that are open will alternate nights, and you need a reservation for all restaurants. for breakfast only the buffet is open, for lunch only buffet and an adult only restaurant. abd dinner like i said it alternate nights. The only swim up bar was closed ;-( you needed to get out of the pool and into the top bar to get a drink. No music in pool area in the morning, and no service for at the beach. Most staff did not know the resort and the places thing were at, asked questions and a i dont know was many answers.
Stayed 2 nights in Oct 2021

10/10 Excellent

Orlando

Stayed 5 nights in Sep 2021

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2021

10/10 Excellent

Fernelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was an overall beautiful property . There was fun activity to do during the stay . I especially loved painting and Yoga with “ Happy Boy “! The pool was amazing . My only gripe would be the food was just ok. I really enjoyed my stay overall and would love to come back soon .
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, the food and the service is excelente I will come back and recommend to friends and family. Also one of the staff member Alvaro Ortega gave as an excellent service everyday that me and my family were there, Thaks!!
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gustavo Rivera did great service at our stay. Pelegrin Garcia did great service and was nice to work with. Francier did great job as our waiter. Overall, we were happy with the Resort.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & everyone treated us good
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2021

10/10 Excellent

Máncora, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a gorgeous place, the staff was incredibly professional with very good customer service skills and personal concerned about the wellbeing of the guests.That was at least my experience. About the cleaning aspect: the elevator has a really bad smell!,there were flies all over the food in the buffet at the counters.The food was not that good.
Stayed 4 nights in Oct 2020

10/10 Excellent

Elsa, NJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING resort; got engaged and they even helped my fiancé set everything up without me knowing 😭 10/10
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible please to have vacation, stop it I'm so sleepy oh thank you I'm lazy you know I don't want to
Stayed 12 nights in Mar 2020

4/10 Poor

Stela

Travelled with family
Disliked: Staff & service, property conditions & facilities
Satisfied after visiting the Majestic Resort last year, this time I decided to choose a slightly more expensive Paradisus Punta Cana, but it was the wrong choice after all. Wow, it's a star in the sky to open an Italian restaurant and open other restaurants for a while, or to make a reservation without opening in-house. I guess it was because there were no people, but I drank 12 meals in a similar pattern, so I became a diet later. There, the staff of Launer Jean kindly gave the resort explanation one round, so I was relieved and put two out of five stars. No soundproofing, no sleep installer program. I am not willing to visit again.
Stayed 4 nights in Mar 2020

2/10 Terrible

StevenT

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not ready for check-in at 4:20pm. Had to wait 25 minutes. 1st room had no TV reception & safe was not working. 2nd room, entrance door lock did not work upon arrival, both phones not working, night stand light in living room not working, ceiling light in bathroom not working, mini bar refrigerator door would not close, hair on shower floor and on hair dryer handle, bathtub did not look clean, when i used a wet wash cloth on the bathtub bottom, it came out black, made restaurant reservation and concierge made the reservation for the evening on the day that I was leaving in error.....never saw or talked to a manager. Very poorly run hotel!
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This was my third time at the reserve at Paradisus. The grounds are beautiful and magical.
Stayed 10 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Did not like that they said they did upgrade us , to ocean view Room but when we got there it was not and we had to pay extra $577 for 4 night to get room that we liked of which 1 st night had only partial view , and on complaining they moved ur to oven view , which was excellent view
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

We did not stay at this property. We booked this property but were upgraded to a different location. This proved to be a big pain in the butt! We tried telling people that we were upgraded to somewhere else. They made us go to this location. They ended up having to order us a taxi to the new location. Everyone needed to be kept in the loop so we were not hassled during our areival
Stayed 5 nights in Sep 2019

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reserve was under remodelation and we end up getting an upgrade and they placed us at the circle the grand reserve which you could use the other hotels facility and restaurants and we loved it! We would love going back and stay at the Palma real beautiful pools with ocean front but restaurants t and shows were the best at the circle.
Beautiful view from our balcony at the circle grand reserve
At night at the circle grand reserve
At Palma Real locals comes to the beach to take pictures with monkeys, lizards and
Stayed 7 nights in Aug 2019