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Beach Palace - All Inclusive

4.0 star property

Photo gallery for Beach Palace - All Inclusive

Waterslide
View from room
Premium bedding, down duvets, free minibar, in-room safe
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Gaviota Azul Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Deluxe Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View

  • 41 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View - Kids & Teens Free

  • 39.7 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

  • 82 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Safe

Superior Governor Suite Ocean View - King Size Bed

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2607)
The price is NZ$1,025
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Beach Palace - All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 7 minutes by foot from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 1.9 mi (3.1 km) from Gaviota Azul Beach.

What's nearby

  • La Isla Shopping Mall - 7 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Marlin Beach - 18 min walk - 1.5 km
  • Cancun Convention Center - 3 min drive - 2.7 km
  • Gaviota Azul Beach - 6 min drive - 3.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬5 min walk

About this property

Beach Palace - All Inclusive

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 287 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 3 hot tubs, and a waterslide. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Tequila, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Tequila - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bocelli - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Wok / Agra - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Smokehouse - This restaurant specializes in Latin American cuisine and serves lunch and dinner. Open daily.
Tavola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Tequila
  • Bocelli
  • Wok / Agra
  • Smokehouse
  • Tavola

Things to do

  • 3 outdoor pools
  • 3 hot tubs
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sunloungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 89
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Magnifying mirror
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Towels

Entertainment

  • TV/satellite channels
  • Premium channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a passport at check-in for travelers who are not citizens of Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Beach Palace - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 613 out of 1128 reviews
Rating 8 - Good. 280 out of 1128 reviews
Rating 6 - Okay. 129 out of 1128 reviews
Rating 4 - Poor. 67 out of 1128 reviews
Rating 2 - Terrible. 39 out of 1128 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rose Ann Kenneth

Stayed 7 nights in Nov 2024

10/10 Excellent

Marcial

Stayed 7 nights in Nov 2024

8/10 Good

Leeban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except the food: Food is just average.
Stayed 5 nights in Nov 2024

6/10 Okay

Julieth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, and the staff were friendly. The location had great restaurants, and it’s definitely a good place for families, especially those with kids. However, we had some issues that impacted our overall experience. We were offered an upgrade to a suite, with the assurance that if we didn’t like it, we could switch back to our regular room. We accepted the upgrade, but unfortunately, the air conditioning in one of the rooms wasn’t working throughout the night. We reported the issue and were moved to another suite, but the same problem occurred. After two days of dealing with these air conditioning issues, we decided not to continue staying there, especially since we were paying a premium for a room that wasn’t functioning properly. When we communicated this to the office, they didn’t allow us to downgrade back to our original room. They apologized for the inconvenience and offered us spa credits, but they also asked us not to leave a bad review, which felt inappropriate. Another issue was the time we spent on an offer they presented upon arrival. We were invited to a meeting to hear about vacation packages, promising bonuses and a visit to another hotel. We agreed to attend, but it ended up taking around five hours, which we regretted afterward. Despite these frustrations, the experience was good overall. Just be cautious about the extra offers and be aware that not all rooms may be up to standard

10/10 Excellent

Aken

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

8/10 Good

Sreedhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front access was good
Stayed 6 nights in Nov 2024

10/10 Excellent

Fikriya

Stayed 5 nights in Nov 2024

2/10 Terrible

Mohammad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Siraj

Stayed 7 nights in Aug 2024

6/10 Okay

Eun Kyu, Flower Mound

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Smog House staff was unfriendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location an services
Stayed 4 nights in Nov 2024

8/10 Good

Yamila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Installation need repair , but the rest we really enjoyed our stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

AJIT

Travelled with family
Liked: Cleanliness, staff & service, amenities
Conveniently located to walk to nearby shopping areas
Stayed 6 nights in Nov 2024

10/10 Excellent

Eitan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good vacation
Beach Palace Cancun (Mexicol) hotel was amazing hotel!! The hotel was well cleaning and decorated. We (family of 7) stayed 5 days for vacation. Big size room & terrace with big jacuzzi. Good view to the lagoon. Very nice roof with Bar, two pools & Jacuzzi. All staff were extremely welcoming, polite and incredibly helpful. The service & food (all included) were very good inside the hotel (5 restorants) and outside (specialy the Cafe&Sweet). Great beach and location (hotel zone) near LA ISLA center. EXCELENT stay and highly recommended.
Stayed 5 nights in Nov 2024

10/10 Excellent

Belen

Liked: Cleanliness
Stayed 3 nights in Nov 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Place needs a major makeover!! Rooms look like your in the 90s
Stayed 5 nights in Nov 2024

4/10 Poor

Ashish

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

8/10 Good

Xiones

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees do an amazing job, they are very attentive.
Stayed 5 nights in Nov 2024

8/10 Good

Fernando

Stayed 2 nights in Oct 2024

8/10 Good

Katherine

Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Beach is nice. Friendly staff. Property needs major renovation.
Stayed 8 nights in Oct 2024

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience with everything about the hotel and the staff
Stayed 3 nights in Oct 2024

4/10 Poor

Ismael B

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommending, bad customer service, not clean areas, mold in side the room
Stayed 4 nights in Aug 2024

8/10 Good

Melissa

Liked: Staff & service, amenities
m
Stayed 5 nights in Oct 2024