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Hotel Royal William, Ascend Hotel Collection

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Royal William, Ascend Hotel Collection

Superior Room, 2 Queen Beds, Non Smoking
Superior Room, 2 Queen Beds, Non Smoking
Exterior
Point of interest
Point of interest

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Laundry
  • Air conditioning

Explore the area

Map
360 boulevard Charest Est, Québec City, QC, G1K3H4
  • Quebec City Convention Center
    11 min walk
  • Grand Theatre of Quebec
    13 min walk
  • Théâtre Capitole
    13 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    21 min drive

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking (Upgrade)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking (Upgrade)

  • 44 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Best Western Plus City Centre/Centre-Ville

Pool
Pet-friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1471)
The price is NZ$235
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Best Western Plus City Centre/Centre-Ville

About the area

Québec City

A stay at Hotel Royal William, Ascend Hotel Collection places you in the heart of Québec City, a 3-minute drive from Quebec City Town Hall and 6 minutes from Château Frontenac. .This hotel is 8.4 mi (13.5 km) from Montmorency Falls.

What's nearby

  • Quebec City Convention Center - 11 min walk
  • Quebec City Town Hall - 20 min walk
  • Quebec Cruise Terminal - 3 min drive
  • Quartier Petit Champlain - 3 min drive
  • Château Frontenac - 6 min drive

Getting around

  • Quebec Palace Station - 14 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 21 min drive

Restaurants

  • ‪Noctem Artisans Brasseurs - ‬3 min walk
  • ‪Restaurant Saigon Bangkok - ‬2 min walk
  • ‪Korrigane - ‬2 min walk
  • ‪Le Nektar - ‬3 min walk
  • ‪Le Bureau de Poste - ‬2 min walk

About this property

Hotel Royal William, Ascend Hotel Collection

Art Deco Québec City hotel in Centre-Ville with a health club
Hotel Royal William, Ascend Hotel Collection offers 44 accommodations with espresso makers and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Québec City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 44 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this Art Deco hotel include a banquet hall and a vending machine.
Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Québec City? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (CAD 22 per day)
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends: CAD 14.99-22 per person

Things to do

  • Archery
  • Fitness centre

Family friendly

  • Children's dinnerware
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference space (2691 square feet)
  • Coworking spaces
  • Meeting rooms - 3

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 107
  • Well-lit path to entrance

More

  • Renovated entire property – July 2020
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 14.99 to 22 per person
  • Covered self parking fee: CAD 22 per day (in/out privileges)
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Property Registration Number 2025-03-31, 137340

We should mention

Parking height restrictions apply

Property is also known as

Hotel Royal William
Hotel Royal William Quebec
Royal William Hotel
Royal William Quebec
Royal William
Hotel Royal William Ascend Hotel Collection
Hotel Royal William, Ascend Hotel Collection Hotel
Hotel Royal William an Ascend Hotel Collection Member
Hotel Royal William, Ascend Hotel Collection Québec City
Hotel Royal William, Ascend Hotel Collection Hotel Québec City

Hotel Royal William, Ascend Hotel Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 952 reviews" "
Rating 8 - Good. 329 out of 952 reviews" "
Rating 6 - Okay. 93 out of 952 reviews" "
Rating 4 - Poor. 17 out of 952 reviews" "
Rating 2 - Terrible. 11 out of 952 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the decor...floors were finished...I LOVED the inroom coffee--best ever; Room was great...design won over function with the tub/shower but was still terrific. Room was huge; beds were great; lots of English as well as French tv; view was non-existent but not a lot of time staring out the window; area was very good with lots of food and coffee nearby; short walk to old city, even stairs were not bad but the elevator helped once. Can't wait to see the restaurant; could use a bit of a convenience outlet, though the old vending machine next to the ice maker was decent and inexpensive.
Stayed 3 nights in Sep 2024

8/10 Good

Kakei

Stayed 1 night in Aug 2024

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice, room was perfect. Super comfy bed. Renos going down in the lobby but it didn’t bother me. Highly recommend!
Stayed 1 night in Sep 2024

8/10 Good

Laura

Stayed 1 night in Sep 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family with toddler / cheap stay
Overall we had a good stay as the price was great in comparison to the prices in old Québec. But the area has a lot of homelessness so I'd be careful if you are alone or with a child as we were. Also, please note the reception is undergoing renovations but this did not affect our stay at all. I will say, one major negative point is that there is no underground parking or allocated space. The hotel gave us a $22 pass per day to park 1 block away which felt very unsafe due to all the homelessness in the area. Also the parking is actually $18 per day directly from the parking lot so ee got charged $4 more through the hotel. As for the room, we booked a room with 2 queen size bed and a kitchenette and did not get the kitchen which was disappointing as we needed it for our toddler.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
The property was under renovation. Even with that, our room was wonderful, the staff was friendly and very helpful… even the off-site parking was well explained by the front desk staff and not that far from the hotel. Would definitely return.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good experience
Stayed 1 night in Aug 2024

8/10 Good

colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La reception était en rénovation
Stayed 2 nights in Aug 2024

10/10 Excellent

Tong

Stayed 3 nights in Aug 2024

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personnel is excellent!! Rooms are specious, modern and exceptionally clean. Great location. Walkable to every attraction (Old Quebec, old port, ferry to Livit). The only down side is renovation in the lobby and dining area... which we didn't know about. Despite the lobby appearance, still highly recommend this hotel.
Stayed 1 night in Aug 2024

8/10 Good

Janet

Stayed 5 nights in Aug 2024

6/10 Okay

Marcia

Travelled with family
Nothing royal about Royal William
Our room faced a dumpster. At night, there was a guy scraping the dirty. The hotel offers a parking space for 22 dollars a day, which is actually a 10 minute walk and no convenient at all. The reception is being remodeled, and there were times (many) when there is no one at the front desk.
Stayed 2 nights in Aug 2024

6/10 Okay

Linda

Liked: Cleanliness, room comfort
Needs work!
Entering into the hotel to construction going on was not enjoyable but our room was nice. However with a kitchen in the room, there was no dish detergent, dish towels, sponge or even stopper in the sink. Not a very impressive way to run a hotel!
Stayed 2 nights in Aug 2024

8/10 Good

Sylvie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Kolia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacieux, propre, en rénovations lors de notre séjour. Pas le meilleur quartier mais tout de même bien situé.
Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Dino

Stayed 2 nights in Aug 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness
The room was nice, clean, and decently equipped. Nice pillows and the bathroom had a nice 2 head shower. So as a "standard" room, we quite liked it. We were not aware of the renovations being done on the lobby area and when we walked in, we weren't sure we were in the right place. It was jarring. But once the renovations are done, I guess it will be more "hotel"-like. The service was good, but at 5pm-ish, there were people checking in and only 1 front desk person. There was always a line when we went by the front desk. Perhaps more staff at that busy time might be better. But the service we got was good. Overall a good stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Simple room. There is construction on first floor but room and bathroom are clean
Stayed 1 night in Jul 2024

10/10 Excellent

Pravin

Travelled with family
Excellent
Stayed 2 nights in Jul 2024

8/10 Good

Javier

Stayed 2 nights in Jul 2024

6/10 Okay

Brendan

Liked: Cleanliness, staff & service, amenities
I was very happy with my room and I was very happy with the price. The room was clean, modern and had high ceilings. However, there were a couple of things that I would have liked to have been warned about. The first is that the lobby is under construction. I suspect this is part of why the room was such a good deal. The short walk from the elevator to the front door was basically through a construction zone. This was a compromise I was more than willing to make for the price, but I wish I had been warned. The second problem was the parking. There is no parking at the hotel, but they offer paid parking a block away, so factor this into your travel budget. Be warned though, the ceiling in the garage is very low and you won’t fit if you have a taller vehicle or, in my case, a roof rack. I suspect a lack of on-site parking is pretty standard in Quebec, but if you’re coming from further away you might be caught off-guard. If you’ve traveled in Europe you’d be pretty used to this, unfortunately, while Europe gets away with it because of a useable train network, Canada is not much better than the US. Otherwise, all the on-site staff were very pleasant, the room was very nice, and it seems like the hotel will be a cool spot (once the construction is done). It’s a little ways away from old Quebec (if that’s what you’re into), but there is a convenient free elevator really close which will get you up the hill and the hotel has easy access to public transit.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, room comfort
Situated close enough to the old city and with a great new cafe around the corner this hotel’s location is ideal. Staff were friendly and helpful. And the rooms were spacious.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern refurbished hotel
A modern refurbished hotel with a nice spacious room. Friendly staff. The renovations to the ground floor bar and dining area were unfortunately still ongoing when we stayed, but I'd imagine they will look amazing when complete. Fairly central and about 15 minutes walk up to the edge of Quebec old town. Small gym but has enough for a few night stay if needed.
Stayed 2 nights in Jun 2024