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Heartland Hotel Queenstown

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heartland Hotel Queenstown

View from property
Exterior
Front of property - evening/night
Family Room | Lake view
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • Bar
  • Gym

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    4 min walk
  • Queenstown Mall
    4 min walk
  • Cookie Time
    5 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    8 min drive

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 50.0 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express And Suites Queenstown, an IHG Hotel

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (952)
The price is NZ$542
for 1 night
includes taxes & fees
4 Jan - 5 Jan
Holiday Inn Express And Suites Queenstown, an IHG Hotel

About the area

Queenstown

A stay at Heartland Hotel Queenstown places you in the heart of Queenstown, within a 5-minute walk of Queenstown Arts Centre and St Josephs Parish. .This eco-certified hotel is 0.2 mi (0.3 km) from Queenstown Gardens and 0.2 mi (0.3 km) from Queenstown Mall.

What's nearby

  • Queenstown Gardens - 4 min walk
  • Queenstown Beach - 5 min walk
  • TSS Earnslaw Steamship - 8 min walk
  • Kiwi and Birdlife Park - 12 min walk
  • Skyline Queenstown - 13 min walk

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬3 min walk
  • ‪Kfc - ‬4 min walk

About this property

Heartland Hotel Queenstown

Eco-certified Queenstown hotel in Queenstown City Centre with free parking
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 81 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and ski storage. This hotel also features a television in a common area and tour/ticket assistance.
Grab a bite to eat at Peaks Restaurant & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and laundry facilities. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Peaks Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 20-29 for adults and NZD 10-15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Ski storage
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Mini fridge

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 20 to 29 for adults, and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 349 out of 1004 reviews" "
Rating 8 - Good. 428 out of 1004 reviews" "
Rating 6 - Okay. 164 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nearby downtown Queenstown!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2024

6/10 Okay

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Ganesh

Travelled with family
Disliked: Cleanliness
Manageable family room - could be better and clean
Great location - just 5 min from the lake and everything. Outdated and some things are not clean - just ok. Overall its ok for the location for a family room.
Stayed 4 nights in Aug 2024

8/10 Good

Cherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heartland Hotel is a lovely property set on the slope overlooking Lake Wakatipu. The chalet room is wonderful and spacious with quiet surroundings. It is about 5 mins walk to the main town with shopping and eateries. It’s a nice spot to stay in Queenstown.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a bit old but we loved it and would stay there again.
Stayed 4 nights in Aug 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very nice. The room was a bit "tired". Needing some updating. Though is was very clean. The reception area was very nice, and employees outstanding.
Stayed 3 nights in Aug 2024

6/10 Okay

Andrew

Liked: Staff & service
Bathrooms in family rooms quite small and in desperate need of renovation. Family room 2 floor set up quite good. Not enough chairs around table, only 3 chairs, one of which was broken. Not enough cutlery and no sharp knives, small things but hospitality basics that they seemed to miss.
Stayed 7 nights in Aug 2024

6/10 Okay

Ross

Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff allowed us to check in earlier as our room was ready. The location is great just a short walk into town
Stayed 1 night in Jul 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was fantastic and its so nice being able to get to Queenstown itself so easily.
Stayed 6 nights in Jul 2024

10/10 Excellent

Darren

Stayed 4 nights in Jul 2024

2/10 Terrible

Ben

Business traveller
Disliked: Property conditions & facilities
- No parking available - Bathroom was in terrible condition - No hot water in shower
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with group
Stayed 4 nights in Jul 2024

8/10 Good

Daxin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8-10 mins walking distance from skyline and Main Street.
Stayed 1 night in Jul 2024

6/10 Okay

Anna

Stayed 1 night in Jul 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provided great views of the surrounding area.
Stayed 2 nights in Jul 2024

8/10 Good

Julie

Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some signs of neglect in the room, but overall a very cool prroperty in a very convenient location!
Stayed 2 nights in Jul 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Georgia

Travelled with partner
Liked: Cleanliness, staff & service
Heartland Hotel was a fantastic value option for accommodation and we did get what we expected. Our Chalet room was warm, dry and well equipped however the age was starting to show with chips and cracks on the walls and the single pane windows did certainly let in some road noise as we were right by it (Room 110) Overall, we got what we paid for and it did what we needed it to, not disappointed or satisfied.
Stayed 3 nights in Jun 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was a great central location and overall lovely accommodation. Other than the bathroom in our unit needing some upgrades.
Stayed 1 night in Jun 2024