4/10 Poor
kylie
Travelled with partner
21 Sept 2024
Liked: Cleanliness, property conditions & facilities
Very disappointed with our room (ground floor 108). We paid extra for a lake view room, but this room only gave an obstructed view - cars were always parked out front and difficult to see between the trees. Nothing like the advertised pictures, which were higher levels. Worse though, was that if the curtains were open anyone walking or driving past could see in. As there was no storage space (only 1 small hanging robe in the bedroom) we put clothing in the dining room buffet and on the table. Again, this meant keeping the curtains closed.
Another concern was getting into and out of the shower. As a 55 year old with short legs, I literally had to climb into and out of a sloping bath. Very dangerous - a safety concern - as no non-slip mat provided.
When we checked in, we asked for any other room, but we're informed that because we checked in so late (around 3pm - check in from 2pm) all other room had been taken. Basically told 'too bad.
Don't pay for a lakeview, unless it is guaranteed to be 2nd floor or above and confirm what room you will be allocated. When I reviewed check in, via Expedia, I received an email saying that management would be informed. Have not heard anything from Peppers management.
Certainly not impressed with the room or the service we received. Plenty of other apartments in Queenstown with stunning lake views.
kylie
Stayed 4 nights in Sep 2024
