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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Bar (on property)
Exterior
Ballroom
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Grand Sierra Resort Casino
    ‪3 min drive‬
  • Atlantis Casino
    ‪4 min drive‬
  • Peppermill
    ‪5 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Reno

In the heart of Reno, SureStay Plus Hotel by Best Western Reno Airport is within a 5-minute drive of Reno-Sparks Convention Center and National Automobile Museum. .This hotel is 2.7 mi (4.4 km) from Nevada Museum of Art and 2.9 mi (4.7 km) from National Bowling Stadium.

What's nearby

  • Grand Sierra Resort Casino - 3 min drive
  • Reno-Sparks Convention Center - 4 min drive
  • Peppermill - 5 min drive
  • National Bowling Stadium - 6 min drive
  • Reno Events Center - 6 min drive

Getting around

  • Reno Station - 9 min drive
  • Reno Tahoe Intl. Airport (RNO) - 2 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Burger King - ‬2 min drive
  • ‪Reno Draft House - ‬4 min drive
  • ‪Jack in the Box - ‬2 min drive
  • ‪Denny's - ‬15 min walk

About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel with free parking, near Reno-Sparks Convention Center
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 265 guestrooms featuring refrigerators and microwaves. 39-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
You can enjoy a meal at Plaza Court serving the guests of SureStay Plus Hotel by Best Western Reno Airport, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Reno? This hotel has 4400 square feet (409 square meters) of space consisting of a conference center and 9 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Extended parking on site (USD 12.00 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Plaza Court
  • Crosswinds

Things to do

  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4400 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 39-inch flat-screen TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay
  • Breakage deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 456 out of 1006 reviews" "
Rating 8 - Good. 314 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 62 out of 1006 reviews" "
Rating 2 - Terrible. 47 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erin M.

Stayed 1 night in Oct 2024

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Oct 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable
Comfortable a little dated interior but staff was friendly!! Could use more than 2 towels in the room but was clean and again nice for the price also!
Stayed 1 night in Oct 2024

6/10 Okay

Susan

Stayed 3 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness
Room was very clean staff very friendly
Stayed 1 night in Oct 2024

4/10 Poor

Todd

Business traveller
Liked: Cleanliness
Disliked: Staff & service
When I arrived after 8 hours of flying, the check in person couldn't be bothered so to speak. Never said hello, etc. Just give me your ID and credit card.... Never looked up, just did her thing, gave me 2 keys to the door.... I travel a great deal for my work and there are lots of hotel options....As your front door, she needs to be reminded of the basics..... A simple greet, enjoy your stay, if you need XYZ, etc. I am not being overly sensitive, her body language, attitude and handling was very poor.... I arrive about 7pm on Tuesday, 10/22, she was bout 5ft 5 inches tall, very thin and long brown hair if that helps to identify the person. Thank you.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan, Derrick City

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay. Close to the airport, staff was friendly. Shuttle to and from airport was great.
Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Stayed 1 night in Aug 2024

10/10 Excellent

Francis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Oct 2024

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when we fly out for our trips. They are so friendly and helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2024

8/10 Good

kathleen

Travelled with partner
Liked: Cleanliness
the property has been here many years. its a little dated. fairly clean. rooms are good size, better than average. staff are average. fairly good price for rooms. convenient location. close to airport, and some of casinos, restaurants per car/taxi. area around is office, airport, industrial. nothing really walkable. air conditioners in room kind of noisy, but they work well.
Stayed 3 nights in Oct 2024

6/10 Okay

Douglas, Warman

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is very dated and needs upgrading, carpets, furniture and especialy the beds. Cards would not open the door and I had to go back to the desk to correct the issue. Only one person working the desk so had to wait in line for an extended period of time. Took way longer than it should have.
Stayed 1 night in Oct 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
Good location, excellent employees, very clean. Last 2 trips restaurant was closed but bar was open. The room was clean and comfortable but did have pealing paint in shower and smoke alarm in ceiling was hang loose
Stayed 1 night in Oct 2024

8/10 Good

Kathleen

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Charlene

Disliked: Cleanliness, staff & service, property conditions & facilities
I phoned hotel night b4 arrival to ask about dining room. Was told YES there was a dining room on property. Upon arrival we asked hrs. of dining room and were told it was CLOSED. Nothing but junk food in vending machine to eat. Room not good. Mattresses in poor condition.
Stayed 1 night in Sep 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this hotel twice due to their location close to the airport. The first night was great. On our return trip to we stayed again because of their location but were disappointed by the attitudes of the night shift staff's the desk. Also be sure to put the parking permit in your windshield immediately... we left our car in one of their parking lots for about 40 minutes and came out to find a boot on our wheel.
Stayed 1 night in Oct 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an excellent stsy
Stayed 1 night in Oct 2024

8/10 Good

David, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice.
Stayed 4 nights in Oct 2024

6/10 Okay

BRENT

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Fair Facility, Fantastic Front Desk
"Tee" at the front desk was very sweet and super helpful. The hotel was ok. Nothing special and needed cleaning. It is an older location, but at least was safe.
Stayed 1 night in Oct 2024

6/10 Okay

Kenneth

Liked: Cleanliness
Disliked: Staff & service
Did not appreciate housekeeping entering the room without knocking or announcing. Was in the process of getting dressed. Very disturbing.
Stayed 2 nights in Oct 2024

4/10 Poor

Richard, Henderson

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in staff rude, check out staff rude. Sorry we made them do their job. No smile , very aggressive greeting. Same as when we’re checking out. Very old smell to the building. No charging outlets.
Stayed 2 nights in Oct 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and great shuttle service
Stayed 1 night in Oct 2024

8/10 Good

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good value
The room was nice, big enough to feel comfortable in. The cleaning staff did a great job. We enjoyed the pool & the beautiful courtyard. Also liked the many different sitting areas inside the hotel. Would definitely recommend & we will more than likely be back.
Stayed 4 nights in Sep 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its good
Stayed 1 night in Aug 2024