The front desk staff was great. We arrived later in the day & had no problem checking in. Ample parking & the area was safe & quiet. Location is convenient for going to Carowinds and around Charlotte.
When we got to our room, we noticed one of the lamps had a broken arm that had been repaired with what looked like duct tape. No big deal, but we all had a laugh. I go to soak in the bath & there is no stopper. Annoying, but I just stuffed a washcloth in the drain & made do. Plenty of hot water & good shower pressure. My daughter goes to climb in her bed and realizes 2 of her pillows & her comforter are visibly stained. We strip the bed and call the front desk. No answer, probably bc there is only one staff member working, and she is busy. My husband takes the dirty linens downstairs and the agent tells him that there isn’t any housekeeping available and she will just switch us to a new room. Without being asked, she upgraded us to a suite. Absolutely no complaints with the suite. Beds are comfortable and the room is quiet.
The free breakfast was not good (sausage was cold & omelet was burned). I would have gotten a different one, but there was only that one and a half of another left. Waffle machine worked fine. The dining room had dirty & tattered furniture. This place definitely needs a refub, but the front desk staff is top notch.