8/10 Good
Krystal
3 Sept 2024
Liked: Cleanliness, property conditions & facilities, room comfort
A lil bit of style over substance
Location & aesthetic are great. Novel as it is 6 apartments that are a hotel; located in a block of residential flats. It was easy to check in & the instructions were clear.
Finer details & customer experience leave alot to be desired. Firstly on checking in, you are advised that keys are on the desk & told "one is for hotel, one for room & one for main door" - that is pretty obvious however you need to figure out which key is for what. There are 2 similar square keys (& a circular key) - a colour code or even poster advising what key is for which door would be useful. The second issue was that my room fridge didnt work. Rome was 37 degrees. I informed the person via text in the morning & was advised they'd look into it. On returning (6pm) I had to reach out again to get an update as no one had followed up - Fridge was broken. I could really only buy water so nothing that needed to be kept in the fridge. It was so warm that I spent money buying bags of ice to keep juice that I wanted cold. I was actually v. disappointed in the poor communication, the fact that the fridge wasnt tested before & that there was no offer to compensate me for the ice (& thrown out hummus) purchased. On my last day by luck I saw a diff supervisor who was quite shocked & immediately went into the other flat & changed fridges & tested it. I don't know why this wasn't done the day I raised it. It seemed a little unprofessional esp given that you're eagerly reminded to leave the city tax in the room
Krystal
Stayed 3 nights in Aug 2024