STOP!!! Run, don’t walk away from this property. Let’s start with the one positive thing..It’s a 5 minute walk from Rome Termini, with access to the Metro, trains, and buses, and numerous eateries.
Now to the Cons..grab a drink and have a seat. Upon check in, I asked the location of our room, followed by a request to change our room location. The “ one man”show at the hotel stated it wasn’t possible, because it is assigned by management, who is off site. I then asked for an extra blanket and pillow to be sent up. He had to call off site manager to have someone bring items to the hotel. Upon entering the room, I found 3 bags of KFC trash in the closet. Called the office for housekeeping, and again was told he must call off site manager for approval to send someone over. We booked a triple room and both the twin and queen beds were rock hard. The temperature in Rome was in the 90’s F. The room A/C was poor at best. The bathroom had a flimsy paper thin shower curtain with half of the rings missing. The breakfast buffet was nothing like American standard. Very disappointing. My wife and I were pickpocketed on the metro, taking cell phones and CC’s. I was told to call 112(their equivalent of 911). Upon asking the front desk clerk to make the call, he REFUSED. I couldn’t even dial 112 from my room! RIDICULOUS! ASI insisted he call, guess what? He had to call the off site manager for approval. Again, UNBELIEVABLE. NEVER AGAIN!