A stay at Neptuno places you in the heart of Roquetas de Mar, within a 10-minute walk of Playa Serena and Roquetas de Mar Beach. .This golf resort is 0.5 mi (0.7 km) from Playa Serena Golf Course and 0.8 mi (1.3 km) from Castor Park.
Central resort with a nearby private beach connected to a shopping center in Roquetas de Mar
Neptuno offers 233 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with satellite channels. Housekeeping is provided daily.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 233 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and an indoor pool. This resort also features complimentary wireless internet access, concierge services, and a hair salon.
Stop by the resort's restaurant, Buffet Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8 AM and 10:30 AM.
Buffet Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Languages
English, German, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Self parking on site (EUR 5 per day)
Limited on-site parking
Wheelchair-accessible parking available
Food and drink
Buffet breakfast available for a fee daily 8 AM–10:30 AM: EUR 7.5 for adults and EUR 6 for children
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
Room service available
Restaurants on site
Buffet Restaurant
Things to do
Fitness classes
Billiards/pool table
Children's pool
Fitness centre
Indoor pool
Outdoor pool
Playground
Family friendly
Children's pool
Cots/infant beds (surcharge)
Indoor pool
Laundry facilities
Microwave
Outdoor pool
Playground
Fridge
Snack bar/deli
Water slide
Conveniences
Lift
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Business services
A meeting room
Outdoors
Garden
Pool sunloungers
Terrace
Spa
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
Designated smoking areas
TV in lobby
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Cots/infant beds (surcharge)
Heating
Bathroom
Bath
Free toiletries
Hairdryer
Private bathroom
Towels
Entertainment
LCD TV
Satellite channels
Food and drink
Cookware/dishes/utensils
Microwave
Minibar
Fridge
Stovetop
Toaster
More
Phone
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Cribs (infant beds) are available for EUR 5.0 per day
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately EUR 7.5 for adults and EUR 6 for children
Self parking fee: EUR 5 per day
In-room safe fee: EUR 2.5 per day
Crib (infant bed) fee: EUR 5.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Neptuno Hotel Roquetas de Mar
Neptuno Roquetas de Mar
Hotel Neptuno Roquetas de Mar
Hotel Neptuno
Hotel Neptuno
Neptuno Resort
Neptuno Roquetas de Mar
Neptuno Resort Roquetas de Mar
Neptuno Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Apartment accommodation was very good, overall emphasis was towards the Spanish pensioners who were with "Imerso" packages.
Buffet meals were very much geared to that market, limited choice and in the main very basic. Otherwise, good location for time of year and good accommodation.
Rooms are a good size but small when they have 2 kingsized beds in it. Furnishings old and outdated and in need of replacing as all damaged. As winter, even though it was hot you could not put air conditioning on and no fans available. Reception suggested we open the patio door. Cats fighting all night so no sleep. Really pleased to leave this hotel.
We stayed in a 1 bed apartment which was more than spacious enough for our needs. We were surprised that it even had a corkscrew. We stayed on a half board basis and were pleased that there was cava for breakfast. The food may not have been of the best quality, but there was plenty of choice. The drinks were expensive, so we didn't bother. The hotel in November is frequented by a large number of Spanish oaps.
Good quality spacious room! Lovely swimming pool. Bed and breakfast only so can’t comment on evening meal! Choice of continental breakfast excellent but all the hot food was cold and no fried eggs! Omelette chef would make omelette but not fried egg??? Location good and close to bars and restaurants.
Good location, premises are needing refurb in many areas.
Staff very good, buffet food acceptable, but varying quality.
Overall provided a good Christmas break.
Check in very slow. The man that checked us in answered 2 very long phone calls whilst dealing with us with no apology offered. Entertainment was awful - nothing in english and nothing for kids. The hotel was full of Spanish OAPs - nothing against them but i think this should be made clear when booking so that people don't expect there to be entertainment for younger people and kids. Everything else about the hotel was good. Pools are great but outdoor pool is 120cm at it's shallowest so unsuitable for young kids.
Avoid this hotel. We stayed during February, so granted it was out of season, but I honestly believe that in season this hotel will still not be up to scratch. We had 4 nights booked half board and left on the morning of our third day because we could not stand it any longer even though we had paid in full up front. The hotel was clean but there was a great deal of building work going on inside the hotel which we had not been made aware of when booking. The swimming pool was drained and all the tiles were being dug out when we arrived, with a drill which was making a lot of noise, so out of use. In the reception area one of the main doors was out of use and was being worked on, there was only one bar and one restaurant open in the hotel. The food was horrible, cold slop, inedible. When I complained about the pool being out of use I was told I could use the indoor pool. The indoor pool was under a greenhouse style building which was condensating due to the heat so badly that water was dripping from the ceiling so the area was a death trap with the tiles around the pool being like ice they were so wet. It was certainly not safe for our young children to use. We checked in to our room and found our balcony overlooked a major building site where diggers were working from 8.30am until 8.30pm daily, it was relentless. Staff on reception had no interest in my complaint or why we were leaving a full day early. No refund offered.
Great place to sty cheap, especially if you are solo.
Steven
Stayed 2 nights in Oct 2017
8/10 Good
Kevin, England
17 Mar 2017
Liked: Cleanliness, staff & service
Mixed bag
The in room air conditioning did not work and we had to leave the balcony door open all night. The hotel was clean and was great value. Breakfast was ok but hot food was very limited. Bathroom was tired and could do with a spruce up. Staff were very friendly and helpful. Good value for the price paid.
Kevin
6/10 Okay
Paul
27 Sept 2016
Convenient but food sucks!!!
The room is comfortable and the price is right....however the wifi did not work in the room. The breakfast is bland and poor quality...not worth it.
SOME OF RECEPTION STAFF ( MEN )WERE REALLY WELCOM AND HELPFULL. THE MAIN MALE CHEF WAS VERY KIND AND EVERY TIME WE WERE LOOKIND FOR SOMETHINGS HE SHOWED THEM TO US WITH A SMILE. THE BUFFET WAS NICE BUT THE WAITERS ( TRESS) ONLY 2 WERE KIND AND HELPFULL BUT THE REST WERE NOT SMILING TO US AND WERE NOT APPROACHING US TO CLEAR OUR TABLE . I FOUND IT STRANGE BECAUSE THEY WERE DOING FOR THE OTHER CUSTOMER. THE ROOM CLEANINESS I GAVE 3 BECAUSE WHEN WE ARRIVED WE FOUND SOME STUFFS IN SOME DRAWERS WHICH MEAN THE LAST CUSTOMER LEFT THEM AND THEY DIDNT BROTHER TO CHECK IT.