4/10 Poor
Steve
Travelled with family and small children
25 Jan 2025
VERY disappointed! Reserved THREE rooms at this hotel because it was advertised as having an indoor pool. That was my main reason for the reserve was for the pool. We were traveling with 5 kids and got them all ready to go to the pool. Only to find out the water was ice cold! When questioning the staff they said they have ordered a part before Christmas. This should have been disclosed to me. I had specifically chose the pool as a must have amenity. When talking to the staff they said there was no way they could help us because I booked through a third party. I want an adjustment to my pay.
Steve
Stayed 1 night in Jan 2025