8/10 Good
Lucas, Paradise
Travelled with partner, Travelled with group
26 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a little frustrating. While on my flight I was contacted by Delta staff to let me know the power was out so they had us booked at a nearby hotel instead. We arrived at the near by hotel around 12:30am August 22. They had no reservations there for us and knew nothing about it. We walked to the Delta to find out they never had us booked for there either for that night (only the next 3 nights). I told them about my phone call but they never heard of it until one person at the desk said yes I booked you at another hotel for the night because we overbooked. He said we were unable to get you at the hotel I called you about so I booked you at another but forgot to let you know. This was not very good service in my opinion and we had to pay for our own cab to get to the other hotel. I actually called the Delta the night before to confirm and everything was confirmed. Anyway, we did arrive to the Delta again the next day, we were unable to checkin until later (and we were heading to a concert) so they did take our bags for us and when we arrived after the concert checkin for the next 3 nights were smooth. We enjoyed the pool on several occasions, the rooms were clean and check out was a breeze.
Lucas
Stayed 4 nights in Aug 2024