When I arrived at my room, I found a dirty washcloth on the shower rod and hair in the bathtub. I had to extend my stay in San Antonio and paid for the extra night. I went down to get new keys, as instructed by the front desk. However, at 10 o’clock, someone called from the front desk and informed me that I had forgotten to check out today. I explained that I had stayed an extra day and had received new keys. The person insisted that it was not showing and demanded that I come downstairs and provide them with my credit card for the incidentals. I politely declined, stating that I was sleeping and had already fulfilled my obligation to check out and got new keys, he was very rude.