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Gran Hotel El Encanto

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Hotel El Encanto

Meeting facility
Individually decorated, individually furnished, free WiFi, bed sheets
Towels
Property entrance
Interior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
calle crecensio, numero 27 colonia centro, San Cristóbal de las Casas, CHIS, 29050
  • Arches of Carmen
    3 min walk
  • Santo Domingo Handicraft Market
    5 min walk
  • Plaza 31 de Marzo
    5 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    71 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Single Room

Basic Single Room

Basic Single Room

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds

Hotel Hacienda Don Juan

Parking included
Free WiFi
Restaurant
Breakfast available
4.4 out of 5, Excellent, (397)
The price is NZ$37
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hotel Hacienda Don Juan

About the area

San Cristóbal de las Casas

With a stay at Gran Hotel El Encanto in San Cristóbal de las Casas (Santa Lucía), you'll be within a 10-minute walk of San Cristóbal de las Casas Cathedral and Arches of Carmen. .This hotel is 0.3 mi (0.4 km) from Plaza 31 de Marzo and 0.3 mi (0.5 km) from Museo de San Cristóbal.

What's nearby

  • Santo Domingo Handicraft Market - 5 min walk - 0.5 km
  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Ciudad Cuauhtemoc - 7 min walk - 0.6 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km
  • Café Museo Café - 10 min walk - 0.8 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪El Meson del Taco - ‬1 min walk
  • ‪Taqueria el Charrito - ‬3 min walk
  • ‪Yik Café, Carmen - ‬3 min walk
  • ‪La casa del pozole - ‬3 min walk
  • ‪Maya Vinic Café - ‬3 min walk

About this property

Gran Hotel El Encanto

Hotel with free parking, a short walk to San Cristóbal de las Casas Cathedral
Gran Hotel El Encanto offers 17 accommodations. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 17 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours).
Featured amenities include a business center, a 24-hour front desk, and a safe deposit box at the front desk. Planning an event in San Cristóbal de las Casas? This hotel has 172 square feet (16 square meters) of space consisting of a conference center and 60 meeting rooms. Free self parking is available onsite.
Gran Hotel El Encanto has a restaurant on site.
Room service (during limited hours) is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Family friendly

  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre (172 square feet of space)
  • Meeting rooms - 60

Outdoors

  • Garden

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 150
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Early check-in fee: MXN 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Gran Hotel El Encanto Hotel
Gran Hotel El Encanto San Cristóbal de las Casas
Gran Hotel El Encanto Hotel San Cristóbal de las Casas

Gran Hotel El Encanto Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Property located in an excellent location. Parking next to the property. No restaurant. Reception staff not helpful. Staff not helpful or interested in helping to solve room problems, in may case the heater was not working properly and was unable to solve this. Other small issues that can be overlooked but accumulate at the end of the stay.
Stayed 2 nights in Nov 2019

6/10 Okay

isaac guzman

Liked: Staff & service
Mejorar las condiciones de muebles
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Regular
Me gustó la ubicación del hotel, el servicio y limpieza, así como el desayuno, pero debido a la cercanía de los cuartos al restaurante, se escucha todo y el cuarto se siente frío.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jorge de Jesus

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 4 nights in Dec 2023

10/10 Excellent

Norma Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Irais

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar céntrico, el personal amigable y servicial
Stayed 1 night in Dec 2023

8/10 Good

Ramiro Romero

Travelled with family
Liked: Cleanliness, staff & service, amenities
Que no tengan sabanas blancas
Stayed 2 nights in Nov 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único "malo" mi habitación tenía televisión análoga y ningún control remoto la hacía funcionar, había que pararse para cambiarle o prenderla. Xomo las TV' s de antes. Lo demás Excelente lugar para pernoctar
Stayed 1 night in Oct 2023

8/10 Good

PATRICIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
El hotel muy bonito y el personal muy atento, solo hace falta el restaurante todo el día, no solo por las mañanas
Stayed 3 nights in Dec 2021

8/10 Good

Victor G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel para estancia corta
Buena opción de hotel para estancia corta con la familia. Personal muy amable y servicial en las mañanas pero en las tardes ponen la música muy alta
Stayed 2 nights in Dec 2021

8/10 Good

Victor G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel familiar céntrico.
Hotel céntrico cerca del Arco del Carmen. Camas y almohadas comodad. Me gustó el hotel la estancia fue corta. El Hotel es cómodo pero ruidoso por las bocinas en los pasillos.
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valor precio excelente.
Stayed 1 night in Dec 2021

10/10 Excellent

Martha Elvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El cuarto tipo rústico, agradable el lugar, cerca de los principales andadores
Stayed 4 nights in Dec 2021

10/10 Excellent

Elías Noé

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias, lo único es que el sábado tenían XV años(fiesta), mucho ruido hasta las 11 pm y mis Hijas no podían dormir, desde las 8pm
Stayed 3 nights in Dec 2021

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso! Sus instalaciones, habitaciones cálidas y con excelente ubicación. Me volvería a hospedar allí mismo en mi próxima visita.
Stayed 2 nights in Nov 2021

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Alma Rosa

Travelled with family
Liked: Room comfort
No respetaron el precio de la reservación.
La ubicación del hotel es muy conveniente, tienen un jardín muy bonito, la limpieza es buena, la comodidad de las camas es regular, sin embargo no me gustó que no respetaran el precio de la reserva, en esta ocasión me cobraron extra por mi niño de 15 años, al hacer la reserva indique que el hospedaje era para 2 adultos y el niño de 15 años y me apareció un precio y en el hotel me indicaron que ellos manejaban otras condiciones, como recomendación si su niño tiene mas de 8 años reserven como adulto.
Stayed 1 night in Nov 2021

10/10 Excellent

Jasiel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de ensueño
Excelente hotel, una experiencia muy bonita y sus desayunos riquísimos
Stayed 2 nights in Oct 2021

8/10 Good

adriana guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El salón la encantada padrisimo
Stayed 1 night in Sep 2021

4/10 Poor

miguel angel

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BIEN HUBICADO, TODO EXELENTE, NOS FUE MUY AGRADABLE LA ESTANCIA
Stayed 2 nights in Mar 2021

8/10 Good

Francisco

Stayed 3 nights in Dec 2020