8/10 Good
Lelia
Travelled with family
23 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mary is a huge asset to the hotel. She checked me in and gave me a much appreciated upgrade so that my extra tall body would fit the bed. She was very sweet and extremely efficient.
My brother sat on his bed so we can discuss our attack plan on the beach area. He felt a very sharp poke. And he actually yelled out. Between the bottom sheet and the mattress pad was a hypodermic needle. It punctured his skin and now we are both concerned. He will undergo the usual blood tests. Hoping it was used for a diabetic, there is no excuse as to how housekeeping didn’t see this. Even if they were in a hurry, this is in them. I did take the needle to the housekeeping manager. Although she didn’t speak a word of English. The lady at the front desk interpreted. The manager stood there in silence, most likely in shock. Unbelievable.
No letter of apology.
No discount on my bill.
Nothing.
Even waving the resort fee and parking at checkout would have been a nice and sincere, “I’m sorry.”
Nothing. The pic of the needle will be included in this review.
Lelia
Stayed 1 night in Sep 2024