4/10 Poor
Dwight
25 Oct 2024
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We have been going to The Oaks for many, many years. We are soo disappointed! Everything was clean but the carpeting! It was dark when we moved in as we went out to family on Friday. When got back & turned on the lights, I was pissed off. The carpeting wasn't just dirty but had stains that led me to believe that it's been that way for awhile. Wearing those free shoes aren't enough to make me stay in that room. We moved but you can tell it wasn't the sparkle we are used to in the new room. I'll call & ask if the carpeting has been cleaned in the last few months before I stay there again! This is just being cheap & cutting corners to try and "save" money! I believe it was 213 for the 1st room & we moved to 310 for the second night. It was under Hawkins, Oct 18th & 19th. It's not the staff, it's the owners, as staff wouldn't be allowed to have a company come out & clean up this mess because of the money involved. AND we weren't the only ones with this problem. How disappointing!
Dwight
Stayed 2 nights in Oct 2024