Do not stay here. The 2 front desk clerks are incompetent, with no personality. The manager Thomas is rude. We stayed there for 3 days, first day we had no water for hours, this is after we came back from the beach and wanted to take a shower. Asked the girls at the front desk when the water would come back on. They did not have a clue and did not even know that the water was shut off in the building because of a major leak. I asked to talk to Thomas the manager, she went to the back room to get him, and said he was busy and would call me in 20 min. He did not call me until 2 hours later, by then the water came back on. Thomas said that the water will be shut off again the next day for repairs, but did not know how long. We did not stay at the hotel that next day, we decided to go shopping instead. When Thomas spoke to me on the phone, he was rude, I asked him if he would give me a break in the price, and he gave me all kinds of excuses off why he wouldn't. I told him he should since we were there for 3 days and paid over a thousand dollars plus $10 a day parking. And Thomas said with a smart ass remark, "welcome to Santa Barbara". Also the spa looks large in the photo, it is small. I will never stay at a Hyatt again.