4/10 Poor
Kelley
Travelled with family
23 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I checked in for a one night stay. We checked in early and were given a room that was on the first floor in an adjoining motel-like room. We had reserved a tower room which I had paid $400 for, however, because we were going to a game, we dropped our stuff off and headed to the game, to resolve the issue when we returned to the hotel.
Upon return, I told the front desk that we received the wrong room and that we had just left our belongings in the room. I was told because I checked in early I had given up access to the tower room. I told her I was not aware of any such agreement and they told me I should’ve been told that upon check-in (which I wasn’t).
Especially because the room we received was an abysmal motel-like room.
She called the supervisor, who rolled her eyes at me and told me that once we check in, we forgo any access to the original room we reserved. However, she would make a special allowance this one time. So we did end up getting the tower room which was a clean, mid grade room for $400 but at least it was a step up from what we originally had.
In addition, you have to park your car yourself. Originally, we were in building C and had to follow a map around to find the room. The map was a bit confusing so I asked the guys directing cars out front, where building C was and both of them shrugged and said they did not know. Needless to say, we won’t be back.
Kelley
Stayed 1 night in Nov 2024