The lady at the check in counter refuses to honor our booking claiming that we were a no-show for our December 1-December 2 booking that we have already paid for. I explained that we have reached out via hotels.com explaining that we were checking in on December 02 rather than December 01 and even showed evidence/proof from my phone that I have reached out to the hotel explaining our situation but she flat out refused to listen and honor our paid for booking, even claiming that we have to pay for an EARLY CHECK IN FEE, when we deliberately paid for an overnight stay with the full knowledge that we will only be able to use the December 02 date since we came from Oakland on a very early flight and leaving again for Dubai on the 2nd of December at 5 pm. She insisted that we were a NO-SHOW - is this a flight ticket reservation? It shouldn’t matter if we checked in a day later so long as the room has been paid for. She claimed that we have to contact Expedia or Hotels.com that there should be a NEW BOOKING WITH NEW PAYMENT AND EARLY CHECK IN FEE. If not for her colleague who was kind and helpful and willing to provide assistance, we never would have checked in to our paid for room, avail of the free breakfast, and REST AND SLEEP (which was our intention) before our international flight. For a person who works in the hospitality business, this was one of the most inhospitable, rude, and unkind service we have ever encountered.