2/10 Terrible
Angela
Travelled with family
21 Jan 2025
Stressful!! I had booked a room with 2 double beds and when I called they said that they didnt have any rooms left with 2 double beds. So they gave my room to someone else....they wanted to give me a room with 1 bed and 1 sofa couch. Who wants to sleep on a couch?? They told me to call another hotel and see if they had rooms then they would call and get me a room. I called the other hotel and they only had 1 room left. I called Stoney Creek back to give them the information and contact person. Stoney Creek then called me and said that they really couldn't get me a room since they still had rooms available at the hotel. However, they did not have my room available. The situation was awful with horrible customer service. We have stayed several times at Stoney Creek but will not be in the future! Very stressful!!
Angela
Stayed 1 night in Jan 2025