4/10 Poor
Ken
Travelled with family
26 Aug 2024
Liked: Staff & service
I was very unsatisfied with my stay at the Clarion Inn & Suites University Area this weekend. I understand that I booked the room late and the rates were higher than usual but $250 was way too much for the conditions in room 108:
- the room smelled damp at arrival (approx. 11:30pm)
- the floor towel in the bathroom was still wet - was it even replaced after the last guest?
- the bathtub faucet dripped all night
- the toilet refilled every 20-30 minutes - faulty seal?
- the A/C was inadequate; even when I turned the temp down it never got any cooler and there was no difference between low, medium and high on the fan.
- everything in the room felt damp in the morning including our clothes.
I have stayed at Clarion establishments in the past and had much better experiences. This might just be a one-off but the issues should be addressed for future guests.
Ken
Stayed 1 night in Aug 2024