10/10 Excellent
Erin T.
20 Feb 2025
Liked: Cleanliness
Sonoma Valley Escapes - outstanding rentals and customer service
We rented the 2 bedroom apartment right off Sonoma Square for the weekend. The property is great and a close walk to everything. But most importantly, the customer service was outstanding. There was a plumbing issue with the property that was communicated to us before we arrived. We thought it would be find, but the knocking sound was too loud for us. We arrived late in the evening, and when I communicated to the property manager that we might need to find a new place the next day, she responded immediately they had another property on the other side of the Square we could stay in. She meet us there 10 min later gave us keys to the new place. We ended up in the Yellow farmhouse which was perfect! This all happened after 9pm at night. Can recommend them enough for customer service alone. And a bonus that all the properties we have stayed at with them have been excellent. We definitely rent from them again when we return next year..
Erin T.
Stayed 4 nights in Feb 2025