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Best Western Springfield West Inn

2.5 star property

Photo gallery for Best Western Springfield West Inn

Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Free daily continental breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast included
  • Gym
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
429 Riverdale Street, West Springfield, MA, 01089
  • Big E
    ‪9 min walk‬
  • Majestic Theatre
    ‪20 min walk‬
  • Olympia Ice Center
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (1003)
The price is NZ$171
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Quality Inn West Springfield

About the area

West Springfield

Located in West Springfield, Best Western Springfield West Inn is a 1-minute drive from Connecticut River and 6 minutes from MassMutual Center. .This hotel is 3.4 mi (5.5 km) from Holyoke Mall and 3.6 mi (5.8 km) from Eastern States Exposition.

What's nearby

  • Big E - 9 min walk
  • MassMutual Center - 6 min drive
  • Eastern States Exposition - 6 min drive
  • MGM Springfield - 6 min drive
  • Naismith Memorial Basketball Hall of Fame - 6 min drive

Getting around

  • Springfield Union Station - 11 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Wood-N-Tap - ‬2 min drive
  • ‪Puerto Rico Bakery - ‬5 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Wendy's - ‬4 min drive

About this property

Best Western Springfield West Inn

Hotel with free breakfast, steps from Connecticut River
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 53 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary continental breakfast is served daily.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 1006 reviews
Rating 8 - Good. 367 out of 1006 reviews
Rating 6 - Okay. 154 out of 1006 reviews
Rating 4 - Poor. 63 out of 1006 reviews
Rating 2 - Terrible. 58 out of 1006 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

AGNES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The customer service was good, very nice lady
Stayed 1 night in Nov 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed on the third floor. It smelled like sewage.
Stayed 2 nights in Nov 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Staff & service
Check in was fast and easy, and ions were clean, the only downside was the bed was on the hard side
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Nov 2024

10/10 Excellent

margie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly host. Nice and clean. Perfect area
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Thandi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient to my event
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting & Poor customer service
We checked in and went ti get cleaned up for a memorial service and there was hair in the drain & on the wall of the shower. The bathroom floor was sticky.We requested to have it redone and the manager was rude and said she was the only one there and if she could get to it she would. The only thing she did was clean the bathroom floor.When we returned to the room the hairs were still in the shower. Needless to say we did not shower.The vent in the bathroom looked like it had never been cleaned. We will never stay here again.
Hairy drain
Dirty vent
Hair on the shower wall
Stayed 1 night in Nov 2024

8/10 Good

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Looks can be deceiving
Good breakfast, beds were comfortable. The employees that we spoke to were all very nice and at check in (which was very late) the receptionist was very friendly and informative. However, there was strange odor in the hallways and a very bad odor in the room that was coming from the bathroom. In order to heat the room, we had to keep the fan on most of the time which made the air in the room extremely dry. The "marketplace" had only a few items available and not very tempting.
Stayed 2 nights in Nov 2024

6/10 Okay

George

Stayed 1 night in Oct 2024

8/10 Good

Becky

Liked: Staff & service
No thanks
Stayed 2 nights in Nov 2024

6/10 Okay

Monica

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close this was to the Big E. My only complaint would be that the eggs they served at breakfast weren't real.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with family
Nothing
Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

Stayed 1 night in Nov 2024

10/10 Excellent

Roberta

Liked: Amenities
Close to Equine Affaire
Stayed 1 night in Nov 2024

6/10 Okay

Darlene E

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet pretty trees out back
Stayed 1 night in Oct 2024

8/10 Good

KEVIN

Business traveller
Liked: Cleanliness, staff & service
It was good for what I needed
Stayed 1 night in Oct 2024

10/10 Excellent

Edward

Stayed 1 night in Sep 2024

6/10 Okay

Fumiko

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Kristen

Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Noel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
In a word.. PERFECT!!!
Stayed 1 night in Oct 2024

6/10 Okay

Catherine

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024