My recent stay at Berns Hotel was incredibly disappointing and frustrating. Upon arrival, my companion (My daughter)and I, two women alone, were left to struggle with our luggage up two sets of stairs with no assistance from the staff, who merely watched us.
The hotel room was shockingly small for the price.
(And I travel all the world, 4 to 5 times a year at least.) The bathroom and shower are combined with no separation, causing the entire bathroom to get soaked whenever you shower. The floor looked old and dirty, and the hallways had worn-out carpets that made it difficult to move luggage, with no help offered by staff.
I witnessed several other guests expressing their dissatisfaction, wanting to change rooms or cancel their reservations. This should have been a red flag. Despite the restaurant looking nice, it’s the only decent aspect of the hotel. The housekeeping was abysmal; rooms were not cleaned properly, and getting a clean towel was nearly impossible.
Location is good, but it’s not worth the horrible experience. To top it off, the hotel tried to scam me by charging a smoking fee, falsely accusing me of smoking in the room. They claimed tobacco found in the room was evidence, but it could have easily fallen from my purse or luggage. Despite my repeated requests for proof, they provided none and insisted on the charge. This is outright theft.
Avoid this place. There are far better options where you won’t be treated poorly or scammed out of your money.