With a stay at Best Western Papilio Hotel, you'll be centrally located in Surabaya, within a 10-minute drive of Tunjungan Plaza and Royal Plaza Surabaya. .This hotel is 1.3 mi (2.1 km) from Petra Christian University and 1.7 mi (2.7 km) from Universitas Islam Negeri Sunan Ampel Surabaya.
What's nearby
Petra Christian University - 19 min walk - 1.6 km
Royal Plaza Surabaya - 2 min drive - 2.6 km
Surabaya Zoo - 3 min drive - 3.9 km
Surabaya Plaza Shopping Mall - 8 min drive - 8.7 km
Tunjungan Plaza - 8 min drive - 8.1 km
Getting around
Jemursari Station - 3 min walk
Surabaya Gubeng Station - 20 min drive
Surabaya (SUB-Juanda) - 21 min drive
Restaurants
Ayam Bakar Primarasa - 6 min walk
Bebek Sinjay - 6 min walk
Bebek Goreng Tiga Putri - 8 min walk
Holland Martabak Terang Bulan - 5 min walk
The Lodge Coffee & Eatery - 6 min walk
About this property
Best Western Papilio Hotel
Hotel in Surabaya with free valet parking and a fitness center
Best Western Papilio Hotel offers 226 air-conditioned accommodations with washers/dryers and safes. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 226 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and free babysitting. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
Best Western Papilio Hotel has a restaurant on site.
24-hour room service is available.
Languages
English, Indonesian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Area shuttle (surcharge)
Free self parking on site
Free valet parking on site
Food and drink
A bar/lounge
A coffee shop/cafe
A restaurant
Things to do
Children's pool
Gym
Outdoor pool
Family friendly
Children's pool
Free babysitting
In-room refrigerator
In-room washer/dryer
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Business services
Business centre
Outdoors
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible public bathroom
Wheelchairs on site
Room amenities
Bedroom
Bedsheets provided
Rollaway/extra bed (surcharge)
Bathroom
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided
Entertainment
LED TV with cable channels
Food and drink
24-hour room service
Electric kettle
Free bottled water
Paper towels
Refrigerator
Tea bags/instant coffee
More
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board on request
Laptop workspace
Phone
Safe
Washer/dryer
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 17
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per day
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Rollaway bed fee: IDR 350000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya
Best Western Papilio Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Room was decent and clean. However the breakfast area and variety can be improved
Verified traveller
Stayed 1 night in Nov 2018
10/10 Excellent
Richard J
24 Nov 2018
Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Richard J
Stayed 1 night in Nov 2018
10/10 Excellent
Ananmanan, Singapore
30 Oct 2018
It to far from my place that I want to visit,but the Hotel is 👍👍👍👍👍
I found this hotel great, friendly staff ,clean ,beds ,very comfortable . Rooms were a bit small but very cosy had some trouble connecting to wifi staff fixed it straight away. Usual facilities pool gym very safe & secure hotel definitely stay here again
Hotel room ok, but restaurant food is lousy. Location wise not so convenient. You need to take taxi or Grab to anywhere except a restaurant nearby call Ayam Bakar Primarasa, about 200m away.
Overall good clean room nice pool view nice welcome drink.
Verified traveller
Stayed 3 nights in Apr 2018
6/10 Okay
shen
11 Feb 2018
Disliked: Cleanliness
Please concern about the cleanliness
About the food, it have lot of food choices,all is delicious, wifi speed is best ,no lagging.
But the cleanliness are not good ,it have several bugs in my beds.
Good service, reception staff were helpful. Good value food. The "business centre" is like something from the 1980s with old PCs and a printer that doesn't work but when I needed to print a few things I just asked reception and they were more than happy to print for me. They had music on the terrace which turned into unplanned karaoke from students eating there which was funny. The pool was out of use when I was there which was not indicated when booking which could have been annoying but it wasn't a priority for me so I wasn't too bothered. Not much character - a standard business style hotel but it's well run and I'd stay there again.