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Candlewood Suites - Syracuse Airport by IHG

2.5 star property

Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Property amenity
Exterior
Interior
Room amenity

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Kitchen
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    ‪6 min drive‬
  • NBT Bank Stadium
    ‪7 min drive‬
  • St. Joseph's Hospital Health Center
    ‪8 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Super 8 by Wyndham Liverpool/Syracuse North Airport

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, (3217)
The price is NZ$145
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Super 8 by Wyndham Liverpool/Syracuse North Airport

About the area

North Syracuse

When you stay at Candlewood Suites - Syracuse Airport by IHG in North Syracuse, you'll be in the business district, within a 10-minute drive of Syracuse University and Destiny USA. .This hotel is 6.8 mi (11 km) from Carrier Dome and 7.4 mi (12 km) from New York State Fairgrounds.

What's nearby

  • Destiny USA - 6 min drive
  • Armory Square - 8 min drive
  • Landmark Theatre - 8 min drive
  • Carrier Dome - 10 min drive
  • New York State Fairgrounds - 12 min drive

Getting around

  • Syracuse Regional Transportation Center - 11 min drive
  • Hancock Intl. Airport (SYR) - 4 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Applebee's Grill + Bar - ‬13 min walk
  • ‪Plank Road Ice Cream - ‬2 min drive
  • ‪Zebb's Deluxe Grill & Bar - ‬19 min walk

About this property

Candlewood Suites - Syracuse Airport by IHG

Suburban hotel with a 24-hour fitness center and a 24-hour business center
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Make yourself at home in one of the 115 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and ski storage. This hotel also features a television in a common area, a picnic area, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites - Syracuse Airport by IHG.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • DVD player
  • Free cots/infant beds
  • Full-sized fridge
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Washer/dryer

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Ski storage

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Washer and dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 5 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 21 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 270 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 134 out of 1004 reviews
Rating 4 - Poor. 140 out of 1004 reviews
Rating 2 - Terrible. 213 out of 1004 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service
Stayed for a couple of nights. A bit outdated, but it did the job. Convenient to have a full kitchen too. Price for the value was worth it.
Stayed 2 nights in Nov 2024

6/10 Okay

Karen

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Know before you go!
Walking in we were immediately met with the smell of marijuana. That continued in lobby area and stairwell. The stairwell exit was propped open by a rock a couple times....we kicked it out as we went up for the night. The bathroom door frame looked like a dog had chewed it and part if the corner drywall had chipped off. Also, a used wash cloth was still on the shower rod. All walls had scuff marks and holes where lighting had been changed but properly covered and painted. Small stain on bed sheet. It also had a smell on our floor and our room that was not in the first floor The website says there is an airport shuttle. There is not! The positive is the kitchenette and coffee station the the lobby.
Stayed 1 night in Nov 2024

8/10 Good

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Jamar

Disliked: Cleanliness, amenities, property conditions & facilities
I was shocked to call and explain the entire table collapsed in my room and the response was “I don’t know anything about that”. Since there was NOTHING offered to me, I used the chairs and the bed to my personal belongings off the floor. You can tell they haven’t put any work into the upkeep. The hallways look extremely ran down. Candlewood use to be so much better than what i experienced.
Stayed 1 night in Nov 2024

6/10 Okay

Kiomara

Travelled with partner
Liked: Staff & service, property conditions & facilities
For the price it wasn’t terrible but kitchen and bathroom were a little dirty that was visible to the eye.
Stayed 1 night in Sep 2024

10/10 Excellent

Allah

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Oct 2024

8/10 Good

Jarritt

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, easy to check in and check out.
Stayed 1 night in Oct 2024

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Did the job. Nothing fancy, but served our needs for a pre-flight hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Shemar

Travelled with partner
Liked: Cleanliness, staff & service
It was worth the cost. My only problem was that room service never came to clean our room once.
Stayed 9 nights in Oct 2024

2/10 Terrible

Krisan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, sticky floors, which we wiped down. No blanket on bed, just a sheet, hair dryer did not work, vent on floor/out of wall, not all lights worked. The entire hotel badly needed paint and a good cleaning. It smelled like urine. We feel we are entitled to a refund. We mentioned this to a receptionist who told us she would contact the manager and get back to us. Never happened. $200 a night for 2 rooms is unacceptable. We seek a refund.
Stayed 1 night in Oct 2024

8/10 Good

Michael, Plymouth

Liked: Cleanliness
Disliked: Amenities
Easy to access (behind the Holiday Inn Express). Lots of parking. I arrived late and left to catch and early morning flight. There is no shuttle to the airport, so note that Uber costs $15-$20 for the 5-minute ride, and my ride scheduled for 5:10 am didn't show. Toilet was not re-filling, but it was too late to do anything about it. Other than that the room served its purpose and I slept pretty well.
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Faucets in room dripped all night. Thin blanket, no extra blankets in closet. No bar soap provided. Walls and bathroom cabinets scuffed up. Could not get a ride to airport. Tried 3 different cab companies with no success. Could be a nice hotel, but needs a lot of tlc. Room was quiet. Staff friendly.
Stayed 1 night in Oct 2024

6/10 Okay

KELLY

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Nicholas

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
beds were clean, new carpet, walls were dirty and the bathroom was outdated despite some renovations having been done.
Stayed 1 night in Oct 2024

8/10 Good

James

Stayed 1 night in Sep 2024

2/10 Terrible

Dean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unacceptable
This hotel was very dirty, The halls had stained carpets and scraped up walls, the entrance doors were filthy, Ac vent in my bedroom was rusty and paint falling off, the couch was ripped, recliner chair had stains on the head rest and dents in the walls. If I had known the condition of this hotel I would not made a reservation there. I am r Hotel manager suggested I contact you for a refund.
Stayed 2 nights in Oct 2024

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs to paint and freaking.
Stayed 2 nights in Oct 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Niave

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very run down, dirty. Definitely not the usual Candlewood Suites standard.
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Remodeling but worth staying
Not sure about the awful reviews for this place. It is what it is. Clearly in the middle of a remodel. First floor is spotless and new. Our room was on the second floor. It was obvious they are about to remodel the floor but weren't there yet. The room was dated but spotless. Very clean. I'd stay here again in a heartbeat especially for the price.
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Stayed 1 night in Sep 2024

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for about 10 hours. Staff was very helpful especially at check in. Property was fine, could use upgrades but all I needed was a bed for a few hours and it did the job.
Stayed 1 night in Sep 2024

4/10 Poor

Micheal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled awful, it felt old and was not clean, the floor was sticky. We asked for a refund, and the hotel staff was very nice and gave us our money back.
Stayed 3 nights in Sep 2024