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Surestay Plus Hotel by Best Western Susanville

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Minibar, desk, laptop workspace, iron/ironing board
BBQ/picnic area
Reception
Lobby
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

Map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Lassen County Fairgrounds
    7 min walk
  • Lassen Historical Museum
    3 min drive
  • Roop's Fort
    3 min drive

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Susanville

Located in Susanville, Surestay Plus Hotel by Best Western Susanville is within a 5-minute drive of Lassen County Fairgrounds and Lassen County Chamber of Commerce. .This hotel is 1.3 mi (2.1 km) from Lassen Historical Museum and 1.3 mi (2.2 km) from Roop's Fort.

What's nearby

  • Lassen County Fairgrounds - 7 min walk
  • Lassen Historical Museum - 3 min drive
  • Lassen County Chamber of Commerce - 3 min drive
  • Diamond Mountain Casino - 4 min drive
  • Inspiration Point - 5 min drive

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 90 min drive

Restaurants

  • ‪Frosty Mill - ‬2 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Burger King - ‬20 min walk
  • ‪Courthouse Cafe - ‬5 min walk
  • ‪Lumberjacks Restaurant - ‬1 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

Hotel in Susanville with free breakfast and a seasonal outdoor pool
Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and minibars, and you can also request cribs/infant beds (complimentary).
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy a satisfying meal at Lumberjacks serving guests of Surestay Plus Hotel by Best Western Susanville. A complimentary full breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6 AM and 9:30 AM.
Lumberjacks - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM–9:30 AM
  • 1 restaurant

Restaurants on site

  • Lumberjacks

Things to do

  • Outdoor pool
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Banquet hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Multilingual staff
  • No housekeeping

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Braille signage
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 779 reviews" "
Rating 8 - Good. 265 out of 779 reviews" "
Rating 6 - Okay. 119 out of 779 reviews" "
Rating 4 - Poor. 64 out of 779 reviews" "
Rating 2 - Terrible. 31 out of 779 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Dan, New Carlisle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in town central location. Plenty parking
Stayed 1 night in Jun 2024

4/10 Poor

Gerald

Business traveller
Liked: Staff & service
The bed was literally a rack. It was terribly sunken in the center and high at the head and foot, and this was very visible upon entry into the room. I don’t know how old it actually is, but it was terrible. I’ve had a sore neck for 2 solid days after sleeping in it. The spring was … ancient. Absolutely not acceptable at any price … but magnified at this price point. It should have been much better! I don’t know about the rest of the rooms, but that one needs updating!
Stayed 1 night in Sep 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast
Stayed 1 night in Sep 2024

8/10 Good

Melany

Liked: Staff & service, property conditions & facilities
There were tiny ants scattered throughout the room, I told front desk and she brought dish soap mixed with water. It didn’t work that well.
Stayed 2 nights in Sep 2024

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No too happy
Didn't like the wifi box blinking above the bed and bed hard as a rock and nabors whare really load foot steps all night
Stayed 2 nights in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Belen

Stayed 2 nights in Aug 2024

8/10 Good

Doug

Stayed 1 night in Sep 2024

8/10 Good

Jeri

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Dan

Disliked: Property conditions & facilities
This property was a disappointment as a Best Western which we stay in regularly. It begins with not being given the type of room we booked. The room itself was depressing (dark colors, old paint). The beds were also old and worn, and the room was not well cleaned (we found socks from the previous guests). The vouchers for the next door restaurant should have been a winner, but the eggs were pre-cooked and the food overall was not better than the breakfasts provided at other Best Westerns, with less choice.
Stayed 1 night in Sep 2024

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Booked a 2 queen suite with disability access. The first room had a tub/shower combo that i could not be considerd accessible . The second room was not a suite at all and had one double bed and one twin bed. Overall the room was dated and the beds were worn out. Would not stay there again even after the 20% discount that they thought was a big deal
Stayed 1 night in Sep 2024

8/10 Good

Beth

Travelled with family
The soap and shampoo dispensers are hard to use, and two were out of product completely
Stayed 2 nights in Sep 2024

6/10 Okay

Lorelí

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Carla

Great staff!
Stayed 1 night in Sep 2024

6/10 Okay

Jeff

Stayed 1 night in Aug 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities
Pleasantly surprised
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great stop over on my way to Reno. The completely breakfast from a restaurant across the parking lot. Staff very frendly. The mattress eas a little worn out and the hot water was way too hot. Max temperature cannot be above 120°f, it was scalding hot.
Stayed 1 night in Aug 2024

10/10 Excellent

Kayli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a nicer spot in Susanville modern updates and loved the complementary breakfast at Lumberjacks right next to the hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

karen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When I checked out and left my room keys she didn't Bother to mention that we got a coupon for breakfast across the parking lot at the restaurant till we found out from the nice lady who was going to seat us and she suggested that we go back to the registration and get one but I was just mad enough to not to do it so we paid for our breakfast and that was $30.00 so Maybe you need to talk to your staff and tell them to do a better job of handling your guests and We Will Not be staying at your hotels in the future
Stayed 1 night in Aug 2024

6/10 Okay

Kris

Travelled with pets
Floors need to be mopped. Had to wear sandals
Stayed 1 night in Jul 2024

10/10 Excellent

tressa and joe

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a little outdated, but the beds were comfortable and room was clean. Staff were nice and pleasant. Great for what we wanted. Breakfast was free and conveniently located across the parking lot. We came to Susanville to meet a nephew we had been looking for over 40 years. It was great. We will stay again.
Stayed 3 nights in May 2024